Usacomplaints.com » Electronics and household app. » Complaint / Review: A & E Factory Service - Horrible repair service. #672821

Complaint / Review
A & E Factory Service
Horrible repair service

I purchased a Maytag Front-Loading machine, 12 months and one day after buying, it stopped functioning. I named my extended warantee organization, they set me touching A & E. I named A & E, they'd be out in one day to repair it. I must be house between your hours of 1-5. The fix guy arrived at4, he got a glance at it, named A&E, did I analytical, and was informed the digital water device must be changed. He did not have one with him, therefore he'd purchase it. It was on the Thursday. He'd not have the ability to return before subsequent Friday. I'd to attend 5 times. I had been named, so that they might inform me he could be there between 8-12. He arrived at 9:30. Put the brand new item in... Nevertheless did not work. He examined some type of computer program... Did a diagnostic... Named A & E... And was informed it had been possibly the control panel. Again... No component. He'd need to purchase it... And also have it delivered to my home overnight. He'd be back on Wed. Wedneday I'd again need to be house between 1-5. At4:30 he arrived... Place the brand new component in... You know what... It nevertheless did not work. Again... Another analytical... He named his organization again... They said... Well let us attempt the low engine pc panel. He did not possess the component... Therefore he'd need to purchase it and also have it indicated because it was today deemed an urgent situation. I'd again need to remain home friday, from 1-5 to hold back for him. The component didn't appear friday. Friday at 1:30, i obtain a phone requesting me easily the component had appeared. Although about the telephone Having A & ELIZABETH the component came... I believed... Wow excellent time. (yes right) I had been informed that somebody could be out. 45 minutes later a lady calls and informs me that people need to reschedule. I had been surprised. I informed her that I've been waiting 10 times currently and was informed somebody could be out. She advised me that after somebody is about the checklist for waiting on the component... It generally does not contain the visit. Which she could not delivered anybody... Since no body was in the region... Later she explained they were also busy. I questioned about Sunday... She explained they do not work-in my region on Sunday. I subsequently informed her... That I had been happening holiday on mon-friday, so that they would not have the ability to emerge throughout that period.By this time around, I had been annoyed. And told them, they it was unexceptable. All she'd state was, I'm sorry but this is the way it's. After which began to blame me for this, since I had been happening holiday. Hi, you'd 10 times currently to repair it. Therefore in one single week, they'll be back again to try to repair my machine. But perhaps then, there's no garantee that it'll function... They may have to try another component.


Offender: A & E Factory Service

Country: USA   State: North Carolina   City: Jacksonville

Category: Electronics and household app.

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