Tracfone does all of the Safelink assistance for Safelink telephones. I completed a tech-support solution requesting easily might update my telephone. I had been advised yes however it needs to be considered a Tracfone. Then i listed a merchant account @Tracfone since that is what tech-support explained to complete. After finishing all the actions i observed 24 hours later none of my moments and support times were transferred to my new telephone. I signed into my Tracfone consideration and that I observed it exhibited your "telephone needs changes". After finishing the improvements i discovered i reached a "buyitnow" site simply hit stop. Our phone today had the moments and support times about the new telephone. I'd sent assistance and requested just before changing to a different Tracfone might i obtain my moments the following month. They never offered me a right solution and also the the following month I then found out why.
The following month my moments were not placed on my telephone.
I sent support numerous occasions they held offering me the run-around. Their demands went from placing rules in to the telephone after which I had been informed to contact them since my consideration was overdue. Overdue? How might that be after I possess a Safelink telephone? After speaking with tech-support and requesting them what data do they need next, he explained phone the VMBC department.
That department must talk to me straight to confirm anything but he'dnot say what which was. I acquired them about the telephone and was questioned what's my proper target. Then I had been informed the tackle i listed with on Tracfone site inorder to change telephones did not complement my unique handle after I registered to get a Safelink consideration. Which was the main reason she stated my moments were not included and that I just had until 3/29 to fix this. After I approached VMBC I had been informed that since I have skipped the 3/29 day that I have to call-back in 5-10 times. I stated 5-10 times I am currently speaking with you today.
Then i continued to inform her i currently updated my tackle after I called tech-support on 10/04/10 and 1/16. It isn't my problem tech-support was informed and did not revise my documents. This past year i received my yearly confirmation type within the email with my present target today onto it. And so I thought they currently had my address change. Stick this link into your windows link club (http://img192. Imageshack.Us/img192/97/tracfone02g.png) and appear in the day onto it. That demonstrates they'd my present target currently and had no cause to cutoff my moments on 3/29.
Our yearly confirmation is not due till 8/24/09 and never due on 3/29. They never informed me that I have to do something by 3/29 given that they had my current target. I eventually sent their non-support and questioned so what can I actually do to obtain my support restored. I had been advised I have to contact them to confirm some issues. After I named assistance after 65 moments nothing was solved since tech-support did not possess a idea of what concerns the VMBC department desired to ask me.
Ultimately i got my support repaired and my 250 moments were included but my registration status study "Enrolled - Pending complete confirmation type return". Bear in mind on 4/02 i questioned what this standing intended so that as of the day of the article the VMBC never shipped me-any confirmation form. On 4/05 @12:37pm i sent last decades confirmation type towards the VMBC department and requested to get a verification they acquired it. Again after repeated demands no verification was recognized. I have dropped 65 moments so that as of 4/09 my standing remains exactly the same. I also approached their quality department and that I may claim they're as useless as their techsupport is. Probably i wont obtain my moments the following month despite the fact that i sent them the shape they required but did not request or deliver in my experience. All I will state is that this is one screwed-up organization with no question they've a lot of BBB issues.
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