» Electronics and household app. » Complaint / Review: Sears Scratch and Dent - Lemon of a Fridge. #663742

Complaint / Review
Sears Scratch and Dent
Lemon of a Fridge

Therefore we believed the Sears Damage and Reduction will be a great spot to purchase a refrigerator and fridge for the storage to create along food expenses. We'dnot mind only a little damage or ding, it wodlnt influence the efficiency and we respected Sears... Since they're Sears. Child were we wrong

We paid $1100. Oo one Kenmore Elite Fridge (however working) after which one Fridgidare FLCH17F7HWA-it's a fridge or perhaps a refrigerator based on the way you place the change. Purchase date April 19. These were fresh (simply stopped, never offered or fixed we were informed) so that they had a-one year guarantee.

In January the Fridgidare quit functioning. The fix guy arrived and set it. Then it ceased functioning again May 19. Sears directed somebody out and set it underneath the twelve months warranty. It was exactly the same technician as in January. This visit he explained "This Can Be A orange. It had been offered to are a fridge or freezer, ut it usually fails when applied as refrigerator. There has been a lot of furious clients that purchased that one. You should purchase the guarantee, it's $85.00 annually and dont allow it end since you will require it."

Issue: We weren't within the placement to purchase the guarantee at that time. Therefore Sears just endured purchase that fix for 3 months.

We named Sears Damage and Reduction throughout that 90 interval to tell them it wasnt practical for all of US to invest $85 bucks annually on guarantees. The expectancy was that for making a buy from Sears, they stood behind their goods and support. The individual about the telephone in the factory recognized which were a lot of issues with that one product. He handed down to his supervisor who likewise recognized the same and handed us onto Consumer Options. After 14 days of telephone labels having a man for the reason that division, we were informed "The Lemon Law wouldn't affect that product because it was purchased within the Damage and Reduction Factory and was consequently not regarded "New". Actually, the label onto it was designated "New" not "Delivered" not "Fixed" but "New". Therefore "New" within the Damage and Reduction at Sears is basically a "Employed" product so far as Washington Condition can be involved (and based on Sears Customer Options.

We could not return it once we had had it for longer than thirty days. It smashed after 8 weeks the very first time, your day the guarantee was to expired the Next time and today...

It's March 27th which is damaged again. Yes, if we're able to have coughed up the $85 bucks lastyear we're able to have it mounted-not free of charge remember the guarantee was $85.

It jst appears should you purchase a key equipment for actually $1000.00 in the "New" shop floor, the actual price is $1000.00 plus $85.00 for each year you anticipate it to keep working. I'd believe ten years is sensible therefore the accurate price could be$1850.00

I named Sears nowadays to determine when they may help us out and just how much ahead out.

The very first man inadvertently disconnected me.

The Next man snidely said "many people purchase the guarantees. I indicated the frustation of the extra cost os $85.00 annually for that anticipated existence of a and again snideley"you may simply take that up twith them in Warranties."-press.

The Next person, a lady attempted to assist, but coudlnt and stated it had been better to contact Customer Options within the AM. I did so desire to be transferred towards the boss regarding the last individual-and that I was set onto store audio for all moments and disconnected.

The 4th person required me to describe the whole point again as he was not permitted to permit me to keep in touch with a boss again... But fundamentally experimented with move me, there was store audio to get a very long time, a telephone called for all more moments however it was never responded.

Sears isn't the organization my parents understood and respected. Sears isn't the organization I was raised trusting. Perhaps difficult financial situations has switched the Amercian image right into a fly-by-night procedure worried about how much cash they are able to create from guarantees in the place of being truly a reliable institution.

Keep in mind nowadays, the cost tage on items offered at Sears is simply the total amount required to obtain it out the doorway, not the real cost of one more $85.00 for that existence of the merchandise.

Offender: Sears Scratch and Dent

Country: USA   State: Washington   City: Shoreline

Category: Electronics and household app.


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