I sent in my son's Ipod touch to replace the cracked screen. I received a conformation email that they had received the the Ipod on Feb 14. I have contacted the company several times throgh there web based system. When last contacted them about the status of my device I got this informative reply. (see below). I called ant stayed on hold for 16 min, 39 sec, then got dumped to a voice mail box. I think I just paid this company to steal my son's Ipod! I will file a complaint with the Credit Card Company, Maybe that will get some attention.
Customer 3/18 9:14: 22 AM Please update repair status. Thanks.
Staff (Sherri) 3/19 7:11: 53 PM Dear Valued Customer,
We would first like to thank you for your business and continued patience
as we have experienced a rather unexpected demand for our cost effective
repair services.
The fact that the bulk of our orders comes from referrals from our customers gives us the confidence we are doing a good job.
Our continued focus remains on processing orders as quickly as possible
with primary focus on quality of repair. We are working on both of these
aspects to get your device back and functioning ASAP.
Thank you for your continued patience and please contact us with any questions.
Customer 3/23 11:06: 55 AM
This reply did not really answer my request. It has been over a month since
you received my ipod. Please send a more detailed status report.
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