I purchased an Ultimate TV receiver (Radio Shack item number 1602607) from Radio Shack, 1401 Marvin Road NE, Lacey WA. To be included with this purchase at no charge was the Ultimate TV service (Radio Shack item number 1010230). This service was to be provided by Directv.
The card provided for use with the receiver failed to function. After four months and three cards later, I finally received a card that would activate the receiver, but the card was not coded to provide the Ultimate TV service. After talking with dozens of people at Radio Shack and Directv customer service, no one could seem to correct this condition.
The Directv response, in general, was that they could not help me other than they would be more than happy to sell me the service. I got the feeling they thought I was trying to pull some sort of scam. The Radio Shack folks on the other hand just seemed to give me the run around i.E. The person I needed to talk with was out of the office, but would return my call when in... Of course the call never came.
This is a condensed version of the story. There are additional happenings that would irritate the heck out of you. Needless to say I feel I have been treated very poorly and have wasted a huge amount of my time trying to correct the problem making wish I had never done business with Radio Shack or Directv.
0 comments