Complaint / Review
Sears On-line
Not for major appliances

This is my third, and probably last, time to buy appliances from Sears on-line. The web site does surprising things to my order, like replace the delivery address with my billing address. The worst part, however, is that getting problems addressed requires hours (yes, hours) on the phone: long waits on 'hold' and getting handed from one department to another and back again. There are 3 problems with my current order; I thought 1 was corrected, but alas, the corrected info was not visible to the next rep.

I cancelled a previous order after several failed phone calls. I have been on the phone for over an hour with the current one and am about to cancel it.