So far I am very disappointed as I just opened box last night and hooked coax cable from wall to TV only to find out that it won't pick up any cable signal! At first I called Time Warner Last night and their tier 3 dept explained that this was a common issue/complaint with Samsung TVs across the board. We troubleshooted all possibilities to no avail. He suggested I call Samsung. As a side note, all my other 1080p TVs connected the same way have no issue with the cable signal translating to a clear crisp, and beautiful image.
Anyhow, I did call Samsung last night only to be asked to call back this morning for Tier 2 help; no problem! So, I called and a CSR named Toni gave me terrible customer service, refused to transfer me to level 2 care, said escalation to a supervisor was not available and when I insisted to speak with a supervisor she finally budged and had me on hold for a good while before she hanged the call up on me (this just happened this morning). O and did I mention that Toni called me 'horrible'??
I called back spoke to a sup named Kalyssa who transferred me to tier 2 but 35 mins after being on hold waiting for that to happen I called Samsung back on my other line and spoke yet to another sup Kendon only to still have no resolution in sight.in any case, this is the trail of disappointment with Samsung, Samsung products, their customer service support (or lack of) and unavailable technical help. I am returning this TV back to Best Buy and likely never looking back at Samsung again!!! L.v.
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