I bought a Universal Trigger from Evil Controllers last March. I used it to play Modern Warfare 2 and it worked great.
When Black Ops came out in November, I sent the controller back to Evil Controllers along with a $65 check for additional upgrades and modifications. They cashed my check in November. It is now February 3 and I still don't have a controller.
When their customer service actually picks up the phone, they are very nice and apologetic, but all they ever do is lie to you. Their stories constantly change and evolve. At first, they told me that they sent the controller to the wrong address and it took them a few weeks to get it back. I know this is untrue because the address they claimed to have sent it was to my parent's house and my parents never saw it.
I have talked to Amanda and Joanna on the phone around a dozen times combined. I have left numerous other voice mails and emails that have always gone unanswered.
Once in December and once in January I was assured by Amanda and then by Joanna that my controller was in the mail and that they would email me a tracking number as soon as they had one. I never saw a tracking number or my controller.
I have been so patient with this company but all they other do is lie and placate over the phone. I have no idea what they are doing or why they won't send my controller but enough is enough. I have to say that even though its product works, this is a fraudulous company based on its actions.
I would like to warn the gaming community at large about this company and its unethical business practices. If I had more money sunken into this controller I would pursue legal action. Avoid Evil Controllers!
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