I cancelled 2 lines and an internet card Jan 1. When I got the next bill I noticed a charge of 3.99 on a phone number that's not even being used! And has never been used! So I called and they told me that I downloaded and subscribed to a service on this phone. I asked them, "how"? ; being that this phone is broke in half!!! The first person hung up on me. I call back and the next person said I was using the phone back then, and I said, "how"? The phone is literally broke in half!!! And has been!!! Verizon takes advantage of its loyal customers and steals from them. They do not care about keeping customers whatsoever!!! So I told the person to cancel that phone line and another!!! Then next month I will cancel the very last phone line and go to a different carrier.
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