On 12/30 Akitchen Help customer support consultant offered me the amount of Capable & Ready Equipment. A scheduled appointment was designed to discover when they might restore my fridge before I buy a new one. The applying hasn't been working correctly because it was approximately 15 weeks old it's today 9 yrs old (Kitchenaid was approached once the equipment first smashed I had been informed they might deliver something representative to repair it because it has gone out of guarantee). After studying various evaluations on the web I figured the doorway wiring would need to be changed for approximately 800 bucks. I chose to not follow fixing the applying at that price.
Decades later I decided it had been time for you to purchase a new fridge but before I invested 2500 dollars I believed it'd be worth call-in a repetition for $75 bucks. He came on 12/31/10 at roughly 12:00 pm he looked over the applying and smiled and stated you realize there have been electric issues with this design He examined the wiring plus it shorted. I told him that which was the sound we notice from time to time. He named KA customer support subsequently talked for them. After holding up the telephone he explained that KA use to provide help with this design for approximately 60 weeks, but because you equipment has ended 5 yrs old I'd be possibly from fortune. He suggested I contact KA customer support for info. I expected him exactly what the price to correct the applying is and he explained 700 to 800 bucks, then he stated I'd be greater of buying a brand new fridge.
The moment he quit I named KA customer support and talked to Jules I questioned her on her lastname and he or she said I'm prohibited to inform you. I described the problem mentioned previously to her and he or she stated there's nothing she may do to assist. After I informed her I study various sites on the web and that I believe there's a challenge using the design since it’s sparking also it appears to be a security problem. She explained it wasn't a security problem since KA doesn't have understanding of electric sparks on the items, she also continued to inform me the sites are simply views and imply nothing, she also explained the man who found my home was attempting to overcharge me for something which doesn't have to be set. I informed her that KA customer support suggested him. I subsequently requested to talk to a and he or she asked me five times what I had been likely to ask him. I eventually informed her I'd be discussing my fridge with him. After waiting 40 units a mangers called Joe got about the telephone and that I described the problem to him plus my reason behind requesting him. He rapidly reduce me down and stated there is nothing he might do. I stated ok but I simply need one to know that I'll never purchase another Kitchenaid item and that I WOn't suggest KA to anybody I understand. I also informed him that I'd be informing anybody who'll pay attention to how I had been handled by KA customer support. Then he stated you believe I don’t understand what you're performing; then he stated you're threatening me so we repair your fridge. I disagreed with him after which informed him that I've no-interest in having my KA equipment fixed free of charge. I subsequently questioned him easily was still threatening him. It had been peaceful to get a couple moments. I subsequently informed him that I'll be composing a notice to administration to go over how I had been handled by their CLIENT SEVICE DIVISION. He explained that KA files anything and he'll be awaiting my notice. I subsequently informed him you then must have report of my prior calls years back regarding this problem. I then finished the telephone call.
I'm sorry I've to create this notice and that I wish that somebody at Kitchenaid cares enough to create me back by having an apology for that therapy of the client from the Customer Support Office.
Thanks
Thomas J Flynn CPA
[email protected]
201-804-0577
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