I purchased a TopTv decoder on the 14th October. I had it installed and registered however, there was a problem with the decoder and we could not receive any audio. I was told by your call centre to please return it to the store where it was purchased for a new one. I did return the decoder and the new decoder also did not give us any audio. We have a wonderful picture but no sound. After two weeks of calling your call centre every day and also being assured that a manager will return my call I have had no joy.
The installer returned to have a look and yesterday we bought the decoder to your offices in woodmead to check. The decoder worked perfectly at the Woodmead centre and we were told once again to call the installer out to fix the problem. The installer now advises us that he has no idea what the fault is. We have even moved our TVs around to test the different TVs but we have the same problem NO AUDIO! If I realised what a hassle this was going to be I would have paid the extra R300.00 for DSTV. I am very very very frustrated and want somebody to FIX THIS PROBLEM TODAY!!
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