Sold us a useless extended warranty for a $2300.00 TV. When we were ready to purchase the Plasma TV, we were fully aware of Samsungs 2 year warranty.
When we contacted Vann's to make the purchase and they told us about their NSI Protection Plus warranty that protect us for an additional 2 years. We specifically said we didn'twant a 2 year warranty on top of a 2 year warranty but the salesman from Vann's assured us that we were paying for an additional (extended) 2 years, making it a 4 year warranty. The brochure explaining the warranty even states "Coverage up to 5 years". We ALWAYS buy extra coverage for expensive items and we ALWAYS double check what we are getting. Within two years, the screen went black. Samsung covered the repair 100%. 6 months later, orange and green lines appeared on half of the screen.
I called the number on the Vann's Product Protection Plus brochure to place a service call using the extended coverage we hadpurchased for $250.00 and connected to NSI. They told me the warranty expired the same time the manufactures warranty expired. All they would say is, I'm sorry your having problems with your 3-year old $2300 TV!!! I called Samsungs local authorized service center and was basically told it was the screenand wasn't worth fixing. So Vann's, if you're reading this, I'm filinga dispute with my VISA card issuing bank to get the $250.00 you chargedus for a warranty you lied to us about. The fact that the TV needed repairs before it was even 2 years old and now after 3 years is junk is another issue I guess I have to take up with Samsung.
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