We used-to have GE extended guarantees for several our devices. It was previously a great price. I actually got an refrigerator changed for delivery charges. Subsequently, lately, I required a fix, and discovered I really could no further routine it online, but needed to contact an 800-number and keep in touch with somebody not within this nation. The following fix I'd (okay, I admit, I'll never purchase another GE equipment, but I'm maintaining those I've until they die), the person within the different nation (somewhere where they talk Spanish) explained he couldn't discover my agreement, they'd place a work-order onto it, and also to call-back in 48 hours. Well, I'd taken care of the guarantee, I needed the fix, my equipment was damaged, but I couldn’t get any support. And, obviously, they never called back. Ultimately I acquired a boss, after times of calling. The boss stated they'd my guarantee, but there have been no companies in my own region. I still naively believed I had been with GE, and that I understood there have been several GE support people in my own region — I reside in DC metro, therefore to inform me you will find no companies in my own region is beyond absurd. I acquired the “call in 48 hours” program from their store, where stage I pushed only a little tougher, and discovered they were no further GE, but another organization completely, who'd chose to reduce their expenses AND NEVER utilize top quality specialists, but whichever inexpensive deal work they might discover. They guaranteed to obtain back again to me, but before they'd named me back some 6 nights later, I'd gotten touching GE, got a GE specialist out, who instantly set the applying. Then I started the lengthy, difficult trip of looking to get a reimbursement on all my lengthy guarantees (I'd 5). Though I'd 8 weeks on 4 of them and six months on a single of these, my ultimate reimbursement, after-hours of telephone calls and many characters and emails, was about $10.60. After I named, they explained which was since I'd really utilized the guarantee providers many times for support calls! GE informs me that after they offered their guarantee providers to Assurant, they thought that Assurant might proceed utilizing their specialists. Well, like they state, to butt-ume makes an ass out-of u and me. To create it much more flagrant, I extended to obtain guarantee sales pitches from these folks within the email, declaring it had been GE guarantee safety, with GE support, that will provide me reassurance. There is no fine-print informing me this wasn't GE support. I've stored these updates and all my communication, however it just makes me furious. They got my cash, plus they robbed me. I'm NEVER purchasing a GE equipment again, and that I am NEVER purchasing guarantee support since it may evidently be offered in the fall of the cap to people that are not in your town (not to mention the united states), who've no idea by what is certainly going on, who're settled to see from the software they truly don’t comprehend. I reside within 15 kilometers of the nation’s money, huge numbers of people around us, and these people in certain nation countless kilometers apart inform me you will find no providers in my own region and that I have to delay 48-hours before they are able to locate somebody? And that I get somebody five minutes afterwards my very own, spending actual bucks? Give me a rest. DON'T TRUST GE GUARANTEES!!! Everything is just a fraud!!!
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