I bought a-3 year warranty on my Fujitsu Lifebook. I'd not experimented with make use of the guarantee until January 3rd after I experimented with call-in something demand. I'd a rest from work on that point, and so I had a couple of days to obtain it mounted. Our objectives of the way the warranty worked (what I had been informed after I bought the guarantee) weren't satisfied.
1. After I bought the guarantee I had been informed I'd be shipped an overnight tag to deliver the system set for restoration. That didn't occur. I had been by myself to submit the system at substantial price to make use of fast delivery covered for that price.
2. After I bought the guarantee I had been informed that support transformation is 2-3 business days. After I attempted to submit the system I had been informed the change is 5-10 business days based upon wether the component is in-stock. I had been informed they purchase components from China.
3. It got 3 times to actually request guarantee support since Fujitsu hadn't updated my guarantee standing despite the fact that I bought the guarantee annually and 1/2 previously. Fortunately I'd stored a duplicate of the agreement and bank card cost. I'd to find my agreement and e-mail it in. The First quantity I named desired me to send in a duplicate, plus they didn't have access to the internet, (?) and so I needed to delay 3 times for Memphis to available to email it in, then contact to confirm it is standing since it nevertheless was not updated within their program. It got me about 3 hours to obtain this resolved. All at my cost and waste of time.
I've named in an overall total of 7 times. Our calls are not delivered once they are guaranteed, with no one could create the dedication essential to get fix.
At this time, I've no further time for you to deliver it in. Our split has finished. I'll need to take it directly into another fix location (not Fujitsu because they are not in my own region) and purchase it myself outofpocket and so I could possibly get it in a reasonable fashion. The guarantee is useless in my experience, and that I need my money returned. Used to do not make use of the guarantee of course if I'd recognized this is the way the support is, I'd not need bought it within the first place.
I had been informed that I applied the guarantee since it was bought, but I had been unable to utilize it, to ensure that makes no feeling. Used to do not utilize it.
I'd not suggest the corporation for a long warranty if you don't have 3 months to hold back for the pc to be delivered. It had been an entire waste of cash. Plus they wont return my income.
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