Well to be fair I will start this at the beginning. I placed my order online and everything went as expected and was somewhat impressed when I saw on the bottom of the email from Eric "Have a Blessed Day".
The order arrived on time and was what I expected. The first time I used the Traffic Enforcer 5M one of the banks of lights went out. That was the night after it came in.
I emailed LED Outfitters and got no response so 2 days later I called and left a voice message. That has been 6 days ago and still no response. They say they have a 5 year warranty but with the poor customer service they will not need it.
After 5 days of no response and needing a warning light I ordered one from another source. I have used it several times already with no problems. I had to purchase another one because I gave my old set to another fire fighter than could not afford his own set.
If LED Outfitters was to send me another light I could not send them the old one because they are in the bottom of a river now exactly where there Customer Service is located from what I can tell. So if they want to fix this situation they will have to replace without the old ones or go swimming for the old ones.
This was a $100 lesson for me, but seeing I will be purchasing lights and such for our Department now I am sure it is going to cost them more than what it cost me in MISSED sales.
0 comments