After the purchase of 2 TVs from ABC Warehouse (1 of which was a large screen) we were told the other smaller TV would need to be ordered and would be here in a week. We were told we'd get a call when it came in. After 3 weeks and NUMEROUS phone calls to the salesman/store manager, we were told it still wasn't here, wasn't here, wasn't here... They could not find out when it WOULD be arriving, etc., etc., etc. Blah, Blah, Blah... I called many times only to be told the salesman was busy with another customer and left my name/phone number for a return call. Never happened. I finally called again today and demanded that I be put on hold until he COULD come to the phone. After waiting for a rather long time, he checked and said he did not have the TV, did not know when the TV might be coming in because "the manufacturer (Samsung) would much rather ship the larger TVs to the stores than ship the smaller ones like you ordered. Who knows when or if it might ever come in?" I immediately canceled my order and went to Best Buy to purchase a TV. So much for customer service — seems it no longer exists these days, I'm sorry to say. After spending nearly 40 years of my career measuring and evaluating customer satisfaction, I sadly see that things are indeed getting worse - not better.
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