I have also had horrible expierences with A&E Factory Service. I have a home warranty and they are the service company who they send out to make the repairs on my appliances. So far they have "fixed" my fridge a number of time as well as my dryer. On the first occasion that my fridge broke I wasn't unhappy with my expierence but as the problem seemed to happen again every few months it started to get old and my level of service got worse. Everytime I call to make an appointment, they give you a 4 hour window. They offer to call before they head to your location so you can tryo to salvage some of those 4 hours shoud you have to leave your house or maybe go to work. Each time, they call right before the end of that 4 hours window and claim that the technician is running late and would it be ok for them to come in another hour or 2. So now have they not only wasted 4 hours of your day waiting on them, they are going to add another 2 hours to that tikme plus the time they are there to repair the item. This last incident with my fridge, they technician came out, when he finally got around to it, and worked on my fridge. Told the person at my house they they were don'e for now, after being there 3 hours, and would have to order parts to finish it later. WHAT?! What did he do for 3 hours before he decided he couldn't fix it? So he ordered the parts to be shipped to my house. I got a call 2 days before my next appointment to see if they parts had arrived yet. No parts. The lady on the phone said theose parts were on back order with to expected arrival date. Super. I am already upset. I come home from work the next day to the parts sitting on my door. Wow, this company knows whats going on. So they call me to confirm this and schedule an appointment for me today between 10-2. So at 1:45 I get a call from them. Su[prise! Your technician is going to be late, can you wait another 2 hours? Well considering I have a household to feed a working fridge is kind of important, so yes I could like to get it fixed considering its been broke for a week now. This is just 1 instance of their horrible service. I have many more expierences that turned out the same wauy that I will not rant about on here. My advice to you, if you have an option to deal with another company, do it. If you are going to buy appliances and they are going to be the company servicing them, I would consider another brand. This company is a joke!
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