On December 17th, a sizable pine dropped and ripped the mast for that electric cables from the aspect of our home. 240 volts of energy was provided to our electric products. Your fresh Electrolux wall stove was among the devices which was broken.
I came across fix info on the Electrolux site that aimed us to get hold of Sears for repairs if that's where we bought our stove. We named the Sears Callcentre, offered them the design and sequential amount of the stove and described the problem. They stated a technician might contact us.
Many times passed also it was getting nearer to Holiday and so I named the Sears amount again. These were amazed that the technician hadnot approached us and informed us they'd make certain somebody named.
We got a phone that evening and Technician 1 advised that no one might emerge before Christmas. He explained somebody might contact to setup a scheduled appointment for after Holiday. Therefore we were with no oven for the whole holidays.
Whenever we did not notice from anybody by Friday morning, January 7th, we called again. Somebody called back and put up a scheduled appointment for that following week. Technician 1 arrived, appeared the stove around and stated that the stove required two components, a and touch-panel plus they would need to be requested in before he might repair it.
The components required before center of March to reach.
Technician 2 named to express he was visiting deploy the component on February 12th. My partner realized that he explained component, single. He informed Technician 2 that there have been said to be two components. Technician 2 contended and stated there is just one component required which he understood that which was the issue was and just how to repair it.
Technician 2 came and mounted the control. My partner needed to explain to him the stove touch-panel was nevertheless not illuminating. Additionally, a mistake information was displaying about the show. Technician 2 then noticed he required another component. He named directly into Sears and also the control screen have been too big to place into his parts-bin. It had been resting on the ground, near his container. He'dnot return to Sears to get the component. He explained he'd return in a few days.
Technician 1 turned up the following Friday, February 19th. He'd a little, exposed component container with him. My partner told him it did not seem like he'd the best spend him. Technician 1 stated that Technician 2 had provided the container to him, stating it had been that which was must be mounted. It ended up that it had been the broken control that Technician 2 had eliminated the week before. Technician 1 called into Sears and discovered the touch-panel have been delivered towards the components provider. We were informed there will be a wait as the component was requested in again.
My husband also informed Technician 1 the stove did not appear to be adjusted correctly anymore. Technician 1 stated that was another problem and he'd cope with it later. We'd a social gathering 24 hours later where we were not sure what heat we were preparing issues at and we'd to look carefully in the touch-panel to try and begin to see the unlit links.
Therefore, we still possess a damaged stove that provides arbitrary error messages and arbitrary stove conditions, after 8 weeks. I have never waited greater than a week to possess any major equipment completely fixed, so far.
0 comments