Usacomplaints.com » Electronics and household app. » Complaint / Review: Best Buy Loveland, CO - BAD customer service. #559196

Complaint / Review
Best Buy Loveland, CO
BAD customer service

Exchanged up my kids ipod nano for an ipod itouch at Bestbuy in Loveland after having continuous issues. Contact lasted less than annually. Required it towards the shop to switch since it was not working. Did not have my bill therefore the cashier ripped it-up within their program with my telephone number. She'd me confirm my info within the trademark mat for charge cards subsequently entered the data in to the computer. She then got a brand new one and stated it had been entitled to an immediate trade. Not able to ring the brand new one-up within their program she named someone over who stated that though it was an immediate trade it'd to be delivered to Apple plus they wouldsendme a brand new one in a couple weeks. After 3 months named the 888-Bestbuy quantity plus they were not able to locate any information on it. She named the shop and talked to somebody and discovered the ipod is resting within the shop simply because they declare it had been fallen down plus they had no client data!!! They're prepared to deliver it out for SUPPORT nowadays however it may nevertheless have a couple weeks! Talked with Harry who recognized herself being an asst director after which stated after I vented my worries he is truly such as the assistant towards the supervisors. I requested to talk to the GM he explained he wasn't in I requested for that store-manager who set a Geek Squad broker about the telephone. I informed her used to donot desire to consult with her I needed the supervisor. Following a couple models of selecting the phone up and placing it back on-hold Bob got about the telephone. He was smart and unhelpful! They're still declining to provide me the title of GM! Don't help BESTBUY LOVELAND! They would like to blame me due to their inexperienced workers and also to believe the worker that all messed up has got the expert to deal with cash!


Offender: Best Buy Loveland, CO

Country: USA   State: Colorado   City: Loveland

Category: Electronics and household app.

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