Complaint / review text:
The worst customer service dept I have ever dealt with. I purchased a buyer's protection plan for my son's DS LITE GAME. The game system does not work properly now and when I called toysrus to have them fix the game system they told me that it had to go back to Nintendo because it was still within the manufactures warranty and they could not help me. But, the rep told me that if my DS LITE was accidentally damaged they would be able to replace the item. When I called Nintendo to have the replace the item, they told me that I would have to pay $85 to have the game system fixed. Why should I pay $85? I bought the coverage from toysrus, I should be able to exchange the DS for a new one or at the least have them repair it! They just kept giving me the run around and said that Toys r Us cannot do anything until the manf warranty is expired. I am such a dissatisfied consumer and will never spend another dime in that store. I will be taking my business to TARGET instead.
I WILL NEVER SPEND ANOTHER DIME IN THAT STUPID STORE! They are so quick to talk you into the protection plan and promise that no matter what they will fix the item. But once there is a problem they refer you somewhere else and do not want to take responsiblity!