I purchased a LG 50PS80 TV @ 10AM on 1/1 for mygirlfriend as a birthday present from Fry's Electronics in Arlington TX. The product was brand new still with manufacturer packing straps on it. A Fry'sassociate loaded it in my truck and instructed me it was safe to drive home. Icarefully unloaded the product at home and when I opened it, I found that ithad a cracked screen. I promptly returned to Frys and asked for a refund orexchange. The "Manager in Charge" at the returns counter, ChristineBullard immediately refused the refund and started treating me like a criminalin front of many customers. I was so embarrassed and have never been treatedthis way at any store. Christine claimed that she "knew for a fact I hadintentionally damaged the TV by laying it on its side". I told her thatwas not true and she openly called me a liar and told me that she "hadseen this 100 times before". She then added to her inappropriate claimsand started blaming me for loading the TV incorrectly in my truck. I told herthat the stores own associate Mohammed in the TV section that sold me the TVhad loaded it in my truck. She then started asking me why my girlfriend came toFry's if it was her birthday present (as if accusing me of lying that it was abirthday present). She also asked me why my girlfriend didn't inspect the TVbefore leaving the store since it was her birthday present (does Fry's notinspect their products for quality control or stand behind their merchandise?). These accusations of fraudulent actions on my girlfriends and my part werecompletely inappropriate! I immediately called American Express since the TVwas purchased on my card and they instructed me to leave the TV in the storeand ask the manager for a receipt or abandonment ticket as proof. Christinerefused to give me anything in writing and said if I left the TV there it wouldbe crushed. She would not allow me to speak with any other manager and told methat "the buck stopped here". At this point, I knew that she was intentionally being negligent. Istarted taking pictures of the product and recorded my conversation withChristine Bullard @ 2PM as proof of me leaving product in the store. I left theproduct in the store and walked out. I have never been treated so poorly beforeby anyone in my life. The experience ruined my girlfriends birthday and my newyears day. On 1/4, I tried calling the store to speak with the storemanager, Scott Shapiro, but all day I received busy signals, as if theyintentionally don't want to speak with customers. I then sent Scott an emaildescribing the situation and an appropriate resolution with my contactinformation. I received a phone call back from Scott on 1/5 and he refusedthe refund claiming they "do not return defective products". I havesince filed a complaint with the BBB against Fry's Electronics in Arlington TXand recommended that their accreditation be removed until they take appropriateaction to remediate these deficiencies in their business practices and refundpractices. I have also placed a phone call to the regional manager which I have not heard back from yet. I hope this can serve to warn other consumers before they buy products fromthis store and the store refuses to honor their return policy.
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