Even when MetroPCS is offering to provide service to almost ANY CDMA cellphone coming from other company and they charge a fee to activate the phone into their network they actually are chasing the users of those telephones who are having access to the internet and blocking their access even when the customers are paying for the service.
I been using a "Houdini" (they called Houdini to any non-metropcs handset) for more than 1 year with Internet access. At the beggining of this year I decided to add 2 more phones into their family plan until I noticed the new one ($30 cheaper) few days ago. I tried to move my account but it was impossible, they forced me to buy a new handset to do it and finally I decided to make separate accounts and I closed 1. Now I have 2 different accounts with MetroPCS and 1 with Total Call Mobile.
For some reason, my primary phone, the "Houdini" lost all the extras on the movement, and they reduced my account to the minimum one with almost no services. Then my wife called them to try to recover my previous services but the result was catastrophic, they cancel my access to the internet even when I have the internet included on my plan.
I called them few minutes ago and the person on the phone said: "the houdini phones are not capable to connect into the internet because they are using different technology". Even when I tryed to explain her in 4 different way how my phone was connected until last night and was able to perfectly browse the internet she was closed on her script. Then I asked if MetroPCS is punishing the users of other brand's phones because we're not spending hundred of dollars on their cheap and bad looking phones avoiding us to use the internet and she went back to her script. She also directed me to the website to read about the limitations on the houndini phones. Of couse she have no idea about the exact web address.
Finally I ask her to move my plan to the expensive one and bumm. I have Internet!
But now, I been paying for the Internet on my previous plan and I had no access, then this means MetroPCS had forced me to get the more expensive plan just because. Even when is only $5 more, they have to provide what they have on their advertising. Then they are failing with the service.
All this nightmare starts when I tried to move my number to another carrier and MetroPCS block the transfer of my number.
This company sucks! I had no choice other than stay with them because I had a lot of advertising with my actual number, but as soon as I can I will move out of them.
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