Newegg.com posted an Acer Aspire laptop for $399.99 on November 27.
The website stated that it was available but out of stock and therefore back-ordered.
It said they would have the item on December 4.
I go ahead an order the laptop, get a confirmation email, a order number, and a tracking number.
From November 27 to December 3rd they kept the laptop special going and it was still available to order.
On December 3rd, I get an email saying that my order has been voided.
I check with my credit card company and they say its not on their part. So I give Newegg.com a call regarding my back-ordered product...
First attempt to customer service... 34 minutes of holding... Disconnected.
Second attempt to customer service... 25 minutes of holding...
Online chat help - connected for 5 minutes then disconnected and taken to FAQ page.
Finally a rep becomes available.
Rep picks up and asks for order number. The rep does not even acknowledge what i ordered and asks "What about your order are you needing help on?"
So I explain my pre-order situation and my voided purchase. The rep tells me that they are out of stock and will never have the laptop in stock again! The rep then proceeds to tell me that its the manufacturers fault and that they can't do anything about it.
Thats understandable but the fact that they TOOK my order, confirmed it, sent me the order #, took my credit card info, and said it would arrive on the 4th is totally DECEPTIVE. How can a company continue to sell a product when they down right know that they do not have enough off and confirm the order???!!!
The laptop was advertised for over a week and I'm pretty sure at the price of 399 there were MANY more people ordering it.
Although I wasn't charged for the product, they offered absolutely NOTHING as far as replacing the product, re-ordering the product, price-matching another laptop, settlement etc. I even offered to WAIT for the product to ship in again and get it for the 399.99 price.
Nope.
And then the rep has the odacity to tell me that its not their fault and not offer any sort of settlement.
Does this make sense? Is this good customer service?
And whats even worse is that I WAS RECOMMENDED to newegg from a good friend and a first time customer to this deceptive company and this is what they do to their customers??!!
From what I know from running a business personally, is that when you dont have access to a product, DONT take orders on that product and say you will have it when you yourself are not sure when it will come in.
Newegg.com also had the odacity to blame this mistake on the manufacturer! Insane!
Newegg.com = ROTTENEGG.com
Bottomline - Sickening, appauling, poor, delayed customer service, morally incorrect, ethically disgusting, disrespectful reps, lack of settlement...
I give the company in whole an F. Never buy from this deceptive, shady company, no matter how good the deal!
0 comments