Returned lamp according to instructions provided by Customer Service. Received confirmation that lamp was received and refund would be processed. It has been 2 months, still no refund.
Inquiry sent to Customer Service email on 10-30-09, no response. Another email sent on 11-09-09, no response.
November 19, called Customer Service phone number listed on website, voice mail box full, could not leave a message. Called RMA phone number listed on website, non-working phone number. Called Customer Service phone number again, entered 0# in hopes of getting an actual person. No such luck, voice mail box full. Sent email to RMA email address, no response.
This was paid through PayPal. November 21, opened a dispute.
Next step will be to file a complaint with the credit card company.
This organization is not professional, responsible, nor can they be trusted. Buyer beware.
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