Http://www.HPplasmaLAWSUIT.info
Horsepower 42" Plasma HDTV / horsepower PL426ON
Design # — CPTOH-0602
Item # EK429AA
S/n cnh6091713
First horsepower contact — 1 800-474-6836 horsepower Tech-Support
Was watching Television another evening and noticed a noisy "place" audio. Image went dark but might still hear audio and may make use of the capabilities and selectionis... Actually alter the route... But no image. Approached horsepower that night to ask what may be the issue. HP consultant stated she believed it must be "reset" she'd me remove the ability source after which press the ability switch while Television was down for 30 seconds. I did so that, then switched it back on as directed... Same problem no image with sound. She subsequently stated it had been probably the lamp/light within the Television which she'd pullup some specifications and find out if we're able to check up on that within the telephone. While she returned she mentioned that my item did not permit the lamp/light to become changed after which stated my Television must be looked over with a specialist and he or she could be pleased to setup that visit for me personally. She advised me the specialist might charge $629.00 duty... Almost 700 bucks. She also mentioned the specialist might just have the ability to "endeavor" to repair the issue by changing out and in panels within the Television. 3 panels; ysus panel, control/logic panel, xsus panel. Whilst the Television was running off and on the ability panel was good. It had been told me when the specialist was not able to repair my Television in 3 efforts, that horsepower might return half the 629.00 - duty obviously since anything needed to be compensated towards the specialist due to their difficulty, at my cost. Used to donot plan the visit that evening since it appeared like a lot of cash to "endeavor" to repair a poor panel plus one looked bad concerning the entire customer support encounter I had been getting.
I then used 24 hours later studying online and what I came across is the fact that I had beennot alone. Websites created many recommendations in regards to what to complete to obtain it back functioning. Changing fuses, panels, calling numerous horsepower workers, plus some "repair it" answer recommendations.
Second horsepower Contact — 1-877-917-4380 horsepower Case Manager / Tara S. Ext. 79
This contact was an additional total waste of time. She seemed just like a shattered file saying exactly the same "scripted" reaction to almost anything I asked, even if the issue had nothing related to what I'd simply asked. Finish situation she said she might setup a specialist in the future out at my cost blah blah blah 629.00 duty later for that "endeavor" at repairing it. Additionally that horsepower had changed this "recognized" problem with horsepower PL426ON until Jan. 2009 but I had been well past that termination day by several weeks. Recent time Nov. 2009. HP has managed to get clear that they can do-nothing for me personally apart from the specialist answer. Which incidentally is merely arranging mean appointment using the geek team from Bestbuy in the future out and "endeavor" to repair my known problem. This brought me to test some other paths of analysis.
PTS technology — 1-812-824-9331
PTS technology will not focus on the product. They'll no further cope with or help any horsepower Television item.in a nutshell it was a dead end. It might have assisted somebody at someday however it did not help me.
Contact Bestbuy (1-6)
I began subsequently trying to find the component the bestbuy Geek team people could be changing out and in of my Television. Used to donot wish to spend all that cash to possess another "recognized faulty" YSUS panel mounted and also have it crap on me. This method continues to be excessively time intensive and annoying.
1. Bestbuy. Partsearch.com — no aid, cannot discover the component at-all plus they no further cope with horsepower. No real surprise.
2. I had been subsequently submitted to Bestbuy Geek Squad — they mightnot help me, different subsequently to plan a specialist in the future out and "speak" to me for 150.00 minimum cost, which may be reproduced to my "tries" to repair for 629.00 duty... Blah blah blah.
3. Bestbuy. Partsearch.com & yes again, I needed to understand what component a geek squad specialist would utilize to displace my current panel, easy right? This respresentative truly attempted his better to assist me, but to no avail. Then he recommended I keep in touch with somebody at Bestbuy Corporate Customer Service.
4. Bestbuy Corporate Customer Service — Spoke with (name withheld case pending) she got all my info and appeared supportive to my situation. She explained she'd do whatever she might to help assist me and supplied me using the telephone number towards the location where geek squad specialists from Bestbuy obtain components. Nationwide Components 1-877-681-2270. Been 2-3 weeks today but still nothing btw. It is nearly Dec. 2009.
5. Nationwide Parts — Calling this quantity isn't recommended. Whenever a ladies responded the telephone after like 20 bands she was noticablely pissed. She desired to understand who offered me this quantity and educated me they do not market towards the community and therefore are merely a supplier for that geek group. After she settled down I were able to ask about my component I had been trying to find. YSUS table 6870QYH005B (HP). She stated she could not discover the component number and asked the maker, I mentioned horsepower, she stated "oh" like she understood precisely what was happening. She stated they no further bring something related to HP TVs. She did nevertheless estimate me on some "alternative" components that will be those that the specialists might utilize to "attempt" and repair my Television. YSUS 6871QYH953A (LG) or 6871QYH053B (Zenith) and cited me a cost of around 175.00 duty. She stated obviously that my price may likely differ since I really couldnot purchase the "make an effort to repair" components... Merely a geek from geek team might do this.
6. Additionally attempting to verify these new component numbers and also the probable cover of these operating as substitutes and never getting screwed outta 50% of my 629.00 duty (was still considering fixing it at this time) for doing nothing I also tried calling 1-888-Best Buy to verify the lifestyle of the components. It was a dead end additionally, because they called me to Bestbuy Corporate Customer Service. (discover a style here?)
Online components connections
To date... Ebay, discount vendor, and many more online possess the parts ;
1.6870qyh005b (hp)
2.6871qyh953a (lg)
3.6871QYH053B (Zenith)
Nevertheless, restored, number or (really) limited guarantee (i.E. Applied components), and installment with a licensed specialist (scrub arms of responsibility) or all the very small guarantee is voided. This really is really handy if you should be promoting suspect components to get a suspect item online, while you may side-step any option for all different factors.
Long story short I would like to help you save many-many hours of disappointment to no avail and join the remainder people which have been cheated by horsepower, and visit HPplasmaLawsuit.info
HPplasmaLawsuit.info
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