I purchased a vcr from circuit city. It made a hissing, sizzling noise even when turned off. I had an extended service policy and took it in for repair. After waiting 12 days with no call from them, i called and found it was ready. Took it home... Still making noise. Took it back again and told them i wanted my $ back. They said no, they get to try to fix it twice before replacing it. I asked for a loaner... They said no, you only get a loaner if they cant fix it in 7 days. I told them theyve already had it for 12 days and couldnt fix it. So ill be out of a vcr for another 12 days. The clerk seemed to take exceptional glee in my dissatisfaction. I went over to the vcr section of the store, and asked the salesman about the esp plan. I asked him if i would get a loaner if i needed service..." Oh yes sir! If anything goes wrong and you have to bring it in, youll get a loaner!" i then said. Ok give me a loaner and showed him the service ticket..." ohh uhhh errrr, youll have to talk to the lady in returns" i said id already talked to her, and she wont give me one..." ohh ahhhhh errrr i dont know" CIRCUIT CITY IS A RIPOFF!
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