Complaint / Review
Circuit City
Performance Gaurantee AKA 5 Yr. Extended No-Lemon Gaurantee Protection Plan And Gary Cox CC Corp. Office the only "guarantee" you get is to be lied to with the runaround in order to milk out the contract to the expiration. Store 837

I purchased a 42" sony TV 11/29/00 for $2,861.00 I also purchased the 5 yr ext. No Lemon Guarantee for $328.59.in my contract it states "Guarantee Replacement If We Can't Fix It"Will replace with a new one. Requiring that you have 3 service calls 2 being part repair replacement, The contract also states"Loaner Products"If unable to repair W/in 7 bus. Days they would provide a loaner.

I have since had 5 in home serv. Calls 2 being part repair replacement (MainPowerSupplyBoards) I have all claim#, names, ID#, orig. Receipts etc. Contract#324491720 Coverage 11/30/01 to 11/30/06. First serv. Call 5/21/03 CL#C6892559 Unit turns itself off. 2nd Serv. Call 9/3/03 CL#1131486 Volume not working. 3rd Serv. Call 1/16/06 CL#G6817202 TV not turning on all the time.cc Tech. Said it was my cable. I had DTV come out they said cable is fine. TV died 3/16/06. The only appt. Avail. Was 4/14/06 CL#G8928784 he replaced Power Supply. TV died again 5/20/06 only appt. Avail. 6/16/06 CL#G9615547 he again replaced the D Power Supp. Board. The TV died again 6/27/06.

I still don't have a loaner, nor has anyone returned my calls. My contract Exp. 11/30/06. I will be calling Todd Ulrich local news Inv. For SCAMS&RIP-OFF like Circuit City and Gary Cox Corp. Off.