I received a letter from CPA L.P. For my daughter's ComCast account while she was living in AL. She moved to Ohio in May and closed her account with ComCast. On July 24 she contacted ComCast via a Web Form Submission to have them grant access to her closed account so she could see the balance and pay it. They replied (via E-mail - I have a copy) that she could contact an analyst via an oonline chat session. She opened a chat session on August 12 to see what the final balance would be. She was told by the analyst (Ruby) that ComCast had written off the $16.24 and that her balance was zero at this time. I have a copy of that chat session. Since receiving the threatening letter, I contacted ComCast on Oct 31 on my daughter's behalf. They once again confirmed that she did not owe anything at that her account balance was zero. I tried to contact CPA L.P. But ran into the same issue as others (that I found via web searches). When you call the number it leaves you in a loop of options that does not allow you to talk to a "live" person. Based on research (and complaints) on this company. I am writing my report early so I can document and continue to document the harassment I am sure is to come.
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