Purchased a 120g Zune for my son's birthday on 9/01/09. Paid right at $270 and departed store. Please note I wasn't allowed to handle the Zune until after purchase. The following week the Zune didn't work. Wife & son returned the Zune and the return clerk said the serial number on the box and the serial number on the Zune were different. No exchange and no refund. A comment was made we'll just have to "eat it." Manager implied my wife was trying to pull a fast one. When asked why there were several stickers on the box pasted over one another, my wife received no answer. Clearly, Fry's repackaged a refurbished Zune and sold it as new. Still haven't received a call back from the district manager on this subject. I only wish I had read the hundreds of other customer complaints concerning Fry's. If I had, I wouldn't get anywhere near the place. Actually, it's quite amazing that any establishment with absolutely no ethics and this abusive to customers would still be in business. Please accept this advice in the spirit it's given, do not shop at Fry's unless you're will to either lose your money or be willing to face endless hassle. Simply put, you must appreciate the type of people you're dealing with.
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