Usacomplaints.com » Electronics and household app. » Complaint / Review: RCA Thomson - Terrible service. #508438

Complaint / Review
RCA Thomson
Terrible service

We purchased a RCA Thomson fifty" DLP HD final Feb. 27. We'd it for 10 weeks, then your light went on 12/10. I named RCA client relationships, was informed I'd need to deliver evidence of purchase, which we sent RCA that, then somebody might return touching us in 24 to 48 hours. We get that phone and was informed we'd need to deliver them the poor lamp for them, they might deliver us another lamp. Which might occupy to 5 to 10 business days once they get the poor light. Lastly we got the brand new light on 12/27. Place it in, it survived for to get a timeapproximately also it went. Named RCA client relationships, was informed to contact customer relations department. They ultimately stated they'd agree the neighborhood Thomson fix company. I named them, once they named me back, the woman stated it possibly was the "ballast" I questioned her, "should not somebody emerge first and analysis what's really incorrect using the Television" "she explained she was really preserving people from having our Television obtained from our house" she created the visit for 01/10 for them in the future out to place the "ballast" within our Television. I inquired when they might emerge earlier because our Television continues to be out since 12/10/07. Was informed "no" Thomson technology arrived to the home on 01/10. Attempted the ballast, "wasnot that" actually attempted another light"wasnot that" nicely Thomson wound up getting our Television for their store on that evening 01/10/08. Thomson advised us they believed it had been the light engine, RCA plan was to deliver the poor light engine for them, subsequently RCA renews that light engine!!! We eventually got our Television back on "Feb 13th. 2008" Your Television went again-this day!

The same light!!! I named the RCA client connection department. I told them I needed a return. Used to do not need it set. "I had been advised it'll consider 6-8weeks to obtain our check, they might have somebody contact to get it. I mentioned I needed to maintain it till I obtained my check, since I study online that RCA/Thomson had several grievances on the Televisionis and discounts. Many people still haven't obtained their concessions following the permitted period!

I had been informed easily didn't allow them pick up it, they wouldn't deliver me the check. I have to understand what I will do about that and who are able to assist us.


Offender: RCA Thomson

Country: USA
Site:

Category: Electronics and household app.

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