I have used home warranty companies in the past, I have a two rental units and decided to provide a home owners warranty service to my rental units.
I had a heater problem in one of the units and Choice sent out a repair company to do the repair. Two days later I have the same problem. I turns out the repair company put the wrong size jet on the oil pump and it burned out because it wouldnt shut off. They billed Choice for a new oil pump, that was not replaced. I call and told them about the pump not being replaced and I still have a problem. Choice told me to call another company and submitt the bills to them for reinbursment. Two month later I am still trying to get my money back as promised. Which is really hard since they never take my calls and never call me back.
My advice is don't use Choice Home Warranty.
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