06/15 - Faxed receipt of an ionic breeze (purchased from Sharper Image that no longer works) to "Philip" who said it would take 7-10 days to enter in the system. WOW, now thats goood 'ol American productivity at its finest huh?!
06/26 - "Jen" says they have no record of the purchase or claim in the system but it will be entered by 06/29.
06/30 - "Daryl" says my claim has not been entered in the system and to call back Thursday or Friday.
07/21 - No claim can be found in the system from my previous calls and faxing of the receipt. Supervisor "Ryan" suggested i fax the receipt again to him and he would verify with a call back to me that he received the fax. I received a VM from Ryan stating that he did receive the fax and it would be entered in the system in 7 days.
08/03 - "John" says the contract is not entered in the system and that "Ryan", "Jen", "Philip" are not available. I asked to hold for a supervisor and John came back on the line numerous times stating nobody was available and that i could get a 4 hour call back. I declined the offer and asked to hold. John eventualy came back on th line very frustrates at the inconvenience I was causing HIM because i was tying up his line and he couldnt take other calls!!! So now supervisor Chris gets on the line with the typical platitudes that i always got in lieu of results and hes says he will get the info from supervisor Ryan and personall get the contract entered in the system in 2 days and call me when it is entered in the system.
This entire experience has been far beyond incompetence and is absolute criminal!!!
I dont expect a call back and consequently my next website visit from here is LASuperiorCourt. Gov to file a small claims and i WILL go after the $5000.00 max for the hassle and absolute inexcusable breach of contract. I hope the judge sees the absurdity and decides to teach these pricks a lesson by awarding the full amount!
Kevin
Los Angeles, California
U.S.A.
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