In May of I purchased a Maytag washing machine from the Home Depot in Greer, SC. I also purchased what was supposed to be a 4 year warranty. The receipt said 3 year warranty and they cashier explained to me that the 1 year factory warranty plus the 3 year Home Depot warranty made it 4 years. It also took her a good 15 minutes to find the proper SKU to enter for the warranty.
I paid a total of 607.00 for the washer and warranty. I moved from SC to IN in October, and the washer was still working fine.in the First week of February, it started spewing water on the floor when it went to spin. I pulled the lower cover to see if it was a leaking drain hose, and the water appeared to be coming from the Tub seals. Hoses were all dry.
I contacted Home depot's warranty office. They claimed that they had no record of my warranty. I dug out all my receipts and faxed them over at their request. When I called back to verify they had received the info, I was told that the store I purchased it at would have to fax it, as they could not accept the info from the consumer. I contacted a Lisa James at the Home Depot store in Greer, SC, and she had me fax the paperwork to her. She then faxed it to the warranty people and they told her we would be contacted to set up service within 24 hours.
When I did not receive a call back in 24 hours, I contacted the warranty office myself. They told me they had no record of the washer's warranty. After I explained the above, they found a note on the account showing the paperwork was received, but they only handle 2 and 4 year warranties, not 3 year. They stated a company called Assurant sponsored the 3 year warranties and that the 3rd party company would have to enter the warranty info into Home Depot's system before I could get service. They said on the note it was scheduled to be "downloaded" to their system that "within a week". I called the next week and was met with the same BS.
I again contacted Lisa James at the SC store and she contacted the warranty company. Lisa also told me that the cashier had entered the wrong SKU, as the 4 year warranty was for 4 years AFTER the expiration of the factory warranty for a total of 5 years. She said the price I paid, 79.99 was indeed the proper price for the 4 year warranty. She stated that she was sending the PROPER SKU number etc back to the warranty people and they told her I should receive service within 24 hours. 24 hours later, I received no calls. I again contacted the warranty people and was told that again she had faxed over the 3 year info, not the 4 and it would be another 24 hours before Assurant entered the info into their system.
This morning I called to talk with Lisa and she was out for the day, but the Manager on duty was going to contact her and find out what is going on. I have received no calls back, and have now been without my washer for over 2 weeks and cannot seem to get them to honor the warranty that they took my hard earned cash for!
This is flat out FRAUD. At this point I want Home Depot to come get this piece of JUNK out of my house and refund me my full purchase price or I will take them to court for breach of contract and Fraud!
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