The electronic panel broke on my washer which was less than a year old. After calling Whirlpool, an appointment was scheduled with A&E Factory Service. Thus began the worst service I've ever experienced. After 4 failed appointments; repeatedly showing up without parts, without the appropriate people to do the job and late, no one from A&E factory service had yet even touched my washer to begin to replace it. I tried many times to intervene. Unfortunately, the organization is so silohed that customer service and the tecnicians appear to be incapable of talking. They could only send messages back and forth which was ineffective in every case. I asked repeatedly to speak with a manager, I was told every time that there was no one to forward me to.
I finally called Whirplool and requested a different service provider and compensation for my time and efforts. I received both.
It is disappointing that Whirpool had choosen such a poor provider of service to represent themselves. Please do yourself a favor and demand someone other than A&E if you need warranty work from Whirlpool.
0 comments