I have had problems with HughesNet from the start. When they came to install my dish and modem that i already had they told me it was going to be twice the amount that was quoted unless i bought a new dish and modem. I said okay that will work cause well it was cheaper by far to get a new one compared to the old one. When i first got it online it seemed slower than what i had planned. I called the company and got someone named Mary or Marie but she barely spoke any english. I thought well okay and upgraded my service to ProPlus. It seemed not to make a difference. After awhile my modem would shut off and and turn back on periodically. I called again to get another "english speaking" representative. I was taken through the check the weather and obstruction drill they decided that i needed a new modem. I was supposed to have sent in my $100 rebate form that month but i was informed that i would have to wait for 2 more billing cycles to submit it. Fine i can see that i got a new modem and i should wait made sense to me. Well when i checked online to get my rebate form the other day. Guess what low and behold my rebate form was no longer on the site. I called AGAIN and got another "english speaking" representative that told me that i can't get my rebate because the time is up. I told him the story and he said sorry there is nothing i can do. I told him i wanted his supervisor. I went through the same thing with her and she told me that there was no record of any representative telling me this. I told her that just because he didn't "document" this in his notes that doesn't mean it wasn't said. She told me that i needed to calm down. I told her that losing $100 because of a person not knowing what he was talking about was reason for me to be upset. She again apologized and said there was nothing she could do. I told her i wanted to speak to HER supervisor. I was informed there was no one higher than her that i could speak with that she was the highest that i could talk to. I told her i wanted the number or the email address to the complaint department. She started to get rude and said there is no such department. While i was good and mad i told her that i was contacting the BBB and my lawyer and to make sure THAT was documented. I have since been in contact with several of these so called representatives that have American sounding names and speak horrible english to the point were you have to say "excuse me? Or i didn't understand you or could you please repeat that" so many times that i could just start screaming into the phone. I called again today and after several phone calls i am still no where. This representative "jake" was more help than most and said that my case numbers and complaint would be sent to the corporate office along with his notes and "recordings" of all of my converstations. I asked him if all of these conversations were recorded then why was i told when i asked the supervisor to go back over the tapes of the conversation that she stated that not all calls are recorded. He apologized and said that this was the best he could do that his hands were tied. Where ever this company's call center is based out of (India i think) needs to get things straight. So long story short... I am out of a $100, my service is junk (takes forever to load anything), and now my new modem is starting to do what the old modem did. I foolishly bought this system so do you think i can return it for a full refund? Oh no "we can replace parts that are under warranty but cannot refund my blood sweat and tears and my equipment for a refund. Fed up and out of patience...
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