Directv has placed several unauthorized charges on my account. I've been charged for Playboy TV and several adult movies, which I'm positive were never ordered. When I called, they basically told me I did order them and that their system doesn't make mistakes (despite several known mistakes on my bill).
Other mistakes include a charge for a free trial of HBO/Showtime/Starz and three $5 phone charges for a UFC fight that was ordered online (not on the phone), but did not work correctly. I also suddenly have a charge for an adult move and a UFC fight dated from nearly a year ago, which they said was never paid for. I've paid the balance of this bill on time and in full every month.
I normally view my account activity online, but after examining my paper statements, I've realized I've been charged for Playboy TV since April and there are several adult movies that were never ordered, but I was charged for. These did not show in my account activity online, which I feel is deceptive. When I questioned the rep on the phone about proof that I ordered these things or even the name of the adult movies (they are listed as PPV and a #, not by name), they could not produce this information and basically did not care, telling me that the charges were valid.
It's obvious to me that they are engaged in deceptive billing practices and that their customer service reps are trained to refuse account credits even when they are in error (I was also hung up on by a rep, which I believe is because they are also trained not to stay on the phone with customers for very long). They may have overcharged me and made more money in the short term, but by doing this they will eventually lose customers in droves. I've seen plenty of other complaints, some very similar to mine, regarding unauthorized charges (especially for adult movies, which I think they use on purpose because of the stigma associated with them), and I will do my best to complain anywhere I can against this company. They should not be allowed to do business like this.
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