Usacomplaints.com » Electronics and household app. » Complaint / Review: GE/Monogram - TERRIBLE customer service. #471833

Complaint / Review
GE/Monogram
TERRIBLE customer service

For 11 weeks, I've had a low-operating, very costly, garbage compactor. I named the applying shop where I purchased many months before and GE informed them the component (the particular engine which was DOA) is on "nationwide back-order." I eventually named GE myself and after being moved all around the location and resting on-hold for all moments was informed they couldn't assist me which I had a need to contact a "regional sales person." After I insisted that I keep in touch with somebody who may help me, I had been informed that no such individual existed. I held my awesome as well as informed the girl that I had been not which makes it individual, but that I had a need to possibly return the poor item or have it changed when they couldn't inform me WHILE it may be set. Subsequently, she eventually explained that she might increase the guarantee for six months. Therefore I stated that when they might deliver the component over the following monthapproximately, I needed the guarantee expanded to some full-year in the period I ULTIMATELY had a functional compactor (I believe that is reasonable). She stated no as well as declined to provide me her title OR move me to her boss, as well as declined to check out up with something written down actually for that alleged 6-month warranty extension. Once the equipment shop named after my phone, these were informed the component HAS BECOME in. I likewise never obtained any verification that I'd obtain the warranty expansion put into my present guarantee. Obviously, it is fourteen days later but still no component with no written verification on obtaining the guarantee. After I called nowadays, it had been as if neither people had actually named.


Offender: GE/Monogram

Country: USA

Category: Electronics and household app.

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