July 12
Canon Pew
2111 W. Grayson Ave.
Anaheim, CA 92801
(714) 910-35-39
To whom it might worry;
In December I chose to alter my cell phone supplier. I needed to possess my telephone number ported. I required with my new supplier (Metro PCS) to get this done. Metro PCS announced an issue-they mentioned that HELIO wouldn't launch my telephone number. After talking to many reps at HELIO we got towards the base of issues. HELIO mentioned that Metro Computers was improperly seeking the interface. Metro PCS redid the demand three times to no avail usually declaring that HELIO was declining release a my range. I eventually quit and determined I no further desired my telephone number ported, and that I might have a new telephone number from Metro PCS.
Our last using the HELIO telephone number and support was on 12/29/08. With this day, I named HELIO and required my quantity to be terminated. At that time I had been informed it might just be terminated easily settled my present statement of Dec. 4-Jan 3. I had been informed that once they obtained my cost it'd be ended per the demand within the records. More, I had been informed I'd possess a 1 week reimbursement and my bill could be prorated, which I really could anticipate a reimbursement sign in the email when I settled the statement. I decided to achieve this and submitted a fee for $104.15-you can observe it had been published to my 3-4-09 declaration. After I settled the statement I thought my consideration could be terminated as previously mentioned; it wasn't.
After I received the declaration for 3-4-09 I was confused since it nevertheless demonstrated a balance due. I named and was informed HELIO had been absorbed by Virgin cellular which there is lots of distress within the record keeping. I told the consultant my tale, I had been moved many times, every time needing to retell my story till I acquired to somebody who stated they'd stop it and works on ensuring I had been removed of costs.in this month, I also obtained an assortment statement from AllianceOne. I named them-and informed them I had been still working specifically using the organization plus they decided to no further deliver charges. (I never received one from their website again).
5/11/09 I received the declaration date 5/4/09. I had been floored! I really could not think it was still happening! I named at 5:38pm and was about the telephone for a lot more than one hour; until 645pm!!! Once more I had been moved and retransferred each time needing to inform my tale again and again and again and again and again and again and over…get the image? I began with Andres in customer support who couldn't perform a thing-but make me inform him my tale and move me, therefore he moved me to Jimmy #632742 who declined to allow me talk to a in his division, then I had been used in somebody in the “Hotline” who declined to provide me her title, then I visited Nick in Tier-2 (800) 527-3690; I told him of my experience and just how long I had been about the telephone; here-there appeared to be some wish, he explained it actually appeared as if HELIO owed me Cash!!! He described the combination of HELIO and Virgin cell was creating lots of mayhem and several clients where having my same issue. He explained he'd notice my take into account all that I'd simply been through, nevertheless, he explained he couldn't help…he moved me to Nadine #8113 who had been also very comprehension, but you know what? She couldn’t assist both!!! She attempted to transfer me to AnnMarie, her manger, but my phone wouldn't move, she attempted many times, actually actually likely to her table, AnnMarie was no-where found, Nadine guaranteed she'd reach the underside of the! She stated she'd notice my account that I've been attempting to stop and he or she might abandon AnnMarie a note to stop and ZERO out my bill.
6/12/09 I received still another statement record date 6/4/09. Once more I invested significantly more than one hour attempting to correct the problem. I began at customer support as normal, she couldn’t do something as usual so she moved me to Katrina who moved me to Kyler in Tier-2 #632284, he mentioned he would move me to somebody who might stop it without a doubt, after which he can work on my bill. I had been used in Yalitza #H091who after some effective that Kyler required this completed first thus he might finish his function was certainly in a position to stop my account…success??? She subsequently moved me back again to Tier-2; Kyler was unavailable therefore the representative; whose title I didn’t get declined to complete something, required cost of the whole $573.06 stability and threatened to deliver me to collections…
I'm in a reduction, I've faithfully and patiently tried everything in my own capacity to correct this case to no avail.
I want help, the strain, suffering and moment dropped are carrying on me.
I can't and certainly will not result in the issues experienced as your combination advances.
This issue must be solved instantly!
Rule Pew
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