Best helio screw-up! How to start... I thought I had been the only real person who was coping with fools at HELIO, however it makes me feel only a little greater that everybody's getting the all around dumb ass Helio support. Actually, Helio repetitions are fairly silly. Our newest challenge? Dropped my telephone after having it for near to 2 yrs today... Nearly completed with my agreement also! Well, I contact Helio, and let them know I Have dropped my telephone and require the fastest method to obtain a substitute. It is like requesting an elementary-school pupil "What Is the square-root of 69,000?" I had been provided a wave and informed to talk to Signal.com (Heliois phone insurance provider). Sign desired me to take their site, obtain a pdf, produce it, load it out and send it back! Did they develop this plan within the 80is... Actually notice of online types having a publish option? Additionally discovered "Approved Helio Seller" indicators, you realize that bad orange indication they suspend within the shops? That does not mean squat... They do not provide a ratis butt about Helio clients. Actually Helio repetitions claim "oh they truly are a third party seller... Third party 3rd party..." What's that!? Is the fact that a pleasant method of stating they do not provide a darn about Helio? Then why can you make sure they are "Authorized Retailers"?! Overall, no loaner devices, despite insurance you are considering obtaining a alternative in a couple of days. Additionally Helio is shut on Sundays?! Was advised they truly are shut tomorrow also (Martin Luther King Day... Seriously! Truly!? Is Helio associated with the postal company?) That Is what among the "Approved Helio Sellers" explained. They stated they mightnot actually turn off the support on my missing telephone?! Nevertheless when I named Helio, these were ready to complete it immediately... But I'd to inform them to complete it. I named Helio twice today and informed them dropped my telephone, require a substitute. I suppose that does not guarantee them to close off support on my missing telephone, cause they simply handed me onto Sign and my phone was quit ON?!?! I dropped my phone with Tmobile once, after I named Tmobile and informed them, they questioned when the support ought to be switched off. Helio... Haha... Nothing beats that, they simply do not care?! Both occasions I named and informed them I dropped the telephone... Support was simply continued! I named Helio a third-time to determine when they had switched off the support (as good sense must determine)... No they did not. I'd to inform that repetition, Search dropped my telephone and before you carry me off to Sign, are you able to please close the support down? THANKS! This is not my first "sigh of suffering" when coping with Helio. Formerly, named Helio to pay for a statement for starters month (and never spend inadvance the following month, I had been clear abou that), but what are you aware they overbill and cost me a month beforehand, after I particularly stated "No, I'm just spending the part due at the moment"... Discovered my charge card had an overwithdrawl from... Guess who? Helio! Ok, only a little error... Simply credit me for that $35 overwithdrawl charge and we will be squared away. Required me four weeks to obtain that $35 overwithdrawl charge! During these four weeks, I planned atleast two boss call shells (since the boss was also busy to consider my phone). Very first time I attempted to talk to a boss, was left on-hold for over around 30 minutes, simply to be informed the supervisor was also busy to consider my phone of course if they might possess a supervisor routine to contact me back. Every time I planned a phone back, that evening arrived and handed with no phone back. Excellent support HELIO! That which was truly incredible was among the occasions I talked to some participant repetition and required a boss, I had been left on-hold. He returned to express the boss wouldn't have the ability to consider my phone, but when I would like he might credit me $30 for my overwithdrawl charge. I had been surprised! I requested, "have you been attempting to discount with me? Search, I acquired billed $35 for the error! I am not really a friend of yours to discount with. WOW! Speechless! Attempting to discount with me?! Various other errors produced by Helio... Got some state music band-back that I never requested. Received a $30 credit on my telephone bill despite I switched it along and stated "No, I actually donot need a $30 credit, I would like to talk to a boss..." I suppose easily was talking retard, Helio may've mistaken it as meaning "Certain, provide me the $30 credit!" I talked with Helio earlier today and was handed two choices: document insurance state and obtain a brand new phone-in several business days or choice two: purchase a new telephone and link it to my support. Though I'd that actually bad 2-year previous design Helio Pull, I am talking about Float. The "approved Helio Seller" desired $200 to get a fresh one! Hahaha! Then I named again a few hours later and reduced and see this participant-whichever repetition offered me a next choice! That which was that next choice? Obtain any Helio system at no cost, or get that previous butt sea garbage for like $40... However the disadvantage? I would need to restore my support for another 2 YEARS! Hahahahaha! I'd instead have a topic within the base. I am among the first individuals to have registered for HELIO... I learn about forty people who each one is thinking about departing HELIO this season. Let us all ABANDON HELIO. Let's wish that that homosexual man Atmosphere, boss of Helio... Needs to be homosexual having a title like Atmosphere... Let's wish he begins coming dck for coke quickly.
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