Ordering online from Home Depot can turn into a nightmare if something unusual comes up.
Following surgery, my chest freezer failed, so I took advantage of the online ordering option since I could not drive to a store. I assumed that delivery would be within 1 or 2 days, since local stores, when called, had the item in stock. Wrong. At the completion of the order, I saw that it would take well over a week because they were going to ship from elsewhere, but I just did not feel like starting over with another company. My mistake there. I still have no freezer, and I do not know whether to buy from another company or if Home Depot may eventually re-process my order.
Included with my order was my email address and two telephone numbers at which I could be contacted at any time. I never heard anything from them after the initial email confirming the purchase. When the delivery day rolled around, there was no word. After multiple calls on my part (none of which were helpful) and much time online, I determined that my credit card had not processed properly. No one from Home Depot emailed, called or notified me of this. They simply chose not to deliver, even though online it shows the order as complete. I have excellent credit and still have no idea what happened, so had they only contacted me, I could have quickly resolved any mix-up. Even if they did not want to help me, at a minimum they could have sent me an email cancelling my order.
I set my entire schedule so that I would be home on the delivery date they set. And, to add insult to injury, I still have not been able to have a live conversation with anyone who is familiar with my account and can assist me. During my most recent call, I got a recorded message saying call volume was high (I wonder why) and to leave a message and someone would call back.
My entire Home Depot online experience showed a total lack of customer concern and deplorable communication skills on the part of the company. I would never order online from them again, and I hope that my experience can help others avoid similar frustration and waste of time.
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