What they do is fraud, basicaly they do not carry the products you order and they promise you better products at a better price for your inconvenience the reality is those products are much cheaper and the quality lower then the one you order. My advice is to contact those agencies, is what I do right now:
https://www.ftccomplaintassistant. Gov/
http://www.newyork. BBB.org/
http://www.oag. State. Ny.Us/bureaus/consumer_frauds/about.html
The more of us will complaine about their way to do bussines the faster wiil make them be sorry and quite. This is what hapend to me: On may 6th I ordered from www.newworldvideodirect.com sony photo lenses and lens filter kit and I received Bower brands products instead. They contacted me by phone on May 7th and I talked to STEVEN, he told me that one Sony product was backordered for 8-12 weeks and they offered me a "superior product ", much better from the one I ordered. They claim I accepted to change my order entirely, so they send me all 2 products bower brand for lenses and a no name brand for the filter as an upgrade for my inconvenience. I never agreed to change anything but one set of lenses and now they claim they have a transcript of first discussion, and they never told me that our conversation will be recorded. They claimed they will send me better products than the ones ordered, when in fact, after a short research on internet i found the filter they send me for $ 50 in reality costs $ 10, and the lenses a similar situation. That company practicies a baite and switch policy and I am not the only customer who was tricked by them. I tried by phone to convince them to let me send the products back - I never evan opened the boxes to look at them - but I was told they don't take them back - it looks like they don't take nothing back - and I was refused the right to talk to a manager. They did offered me $ 50 for all my trouble but I still cannot send the products back. All I want is to send everything back and get my money. They completely lied to me by claiming they will send me better products when in fact they are definetly inferior and a lot cheaper than the one ordered. These are the sony products I ordered
high grade wide angle conversion VCL-HG0737C $109
polarizing filter kit VF-37CPKS 37 mm $ 50
37 mm high grade 1.7 telephoto lens VCL-HG1737C $109
These are the products i received
bower ultra compact 37 mm high resolution 2.5x tele I paid $109-REAL PRICE $40
bower 37mm high grade ultra compact wide angle lens 0.45x I paid $109- REAL PRICE $50
crystal optics high quality 3 pc lens filter kit 37 mm I paid $ 50 - REAL PRICE $10
You can do your own research to compare the prices and quality from the products initially ordered and the ones received. Also. Absolutely everything they send me came without warranty, evan if on the paper it was said 10 years warranty. Do not do bussines with this bait and swich company, you will regret if you will do it, they do not exchange or take back anything you order from them even if you did not use them, they do not take any responsabilities for their merchandise.
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