In March, my third-generation iPod that I Have possessed for around five years quit functioning. I delivered it directly into RH iPod Fix to get a free diagnostic examination. Per week later, I had been approached via mail by "Jason", requesting me to contact them when it comes to the outcomes of the screening. Evidently the logic table and battery were equally defective. Not shocking, provided age and daily-use of my iPod. I approved repairs, and was informed they were "only a little supported", which my iPod could be delivered in my experience in of a week.
After I still hadnot obtained my iPod per month later, I experimented with contact "Jason" via email. No reply. Many times later, I delivered exactly the same mail to every current email address which was outlined on RHouseMedia.com's site. I eventually got an answer from "Nathanial", who apologized for that wait, and explained they were waiting on components for my older iPod. He explained they were anticipating a cargo of components in of a week, and questioned if I'd prefer to delay actually longer, or easily'd like them to deliver it back. I told him that I would like it delivered back. He replied they cost $15 for return delivery, and questioned if I would like that billed to my charge card. I believed it was a little much, but what may I do? I needed my iPod back, and so I decided. Another week passed, BUT STILL no iPod. I'd to get hold of "Nathanial" AGAIN to obtain him to deliver my iPod back again to me. He replied, apologized, and explained that my iPod could be delivered back that evening, that was May 14, which I ought to contain it back within one or two times.
I got my iPod back today, ultimately. Obviously, the cost they charged for delivery SIGNIFICANTLY realized exactly what the actual shipping was. Real shipping from Laguna Beach, CA to Culver City, California was all $1.73. This really is potentially the TOUGHEST customer support I Have actually experienced, not counting coping with bureaucrats.
For That report, had they merely explained the components were not in-stock after I named them, I'dnot have experienced an issue with waiting. It is the undeniable fact that I had been informed that I'd just be waiting about another week that's inexcusable, as-is the truth that they did not deliver my unrepaired iPod back again to me till after I approached them another period in relation to shipping it back again to me.
I did so, nevertheless, possess a great encounter with Blake at ifixipodsfast.com. He'd the components I required in-stock, and delivered them in my experience within two business days. SINCEIS customer support!!
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