Laptop Battery Depot has been in business for over eight years and we sell thousands of batteries a month. Once in a while something may fall between the cracks or there was a misunderstanding. Our company policies are clearly defined on our website. We have thousands of happy and satisfied customers including school districts, universities, hospitals, government agencies, big corporations, and retail customers. No matter how much we try to meet everyone's expectation, there is always a customer or two that are not happy with our policy and demand that we change our policy to meet their needs. If you take a look at how many complaints filed with the BBB in eight years in relative to how many orders we have filled, the percentages are less than 1%. Our customer service department often goes above and beyond our company policy for those clients who have a legitimate complaint. However we also get a good handful of people who tries to take advantage of us through various unethical techniques.
If you feel that you have been wronged by us, there are several ways to reach a supervisor including requesting to speak to one or file a complaint through our website. Only the managers view these complaints and every single complaint will be reviewed and corrected if there is a mistake from our customer service department.
We offer a very competitive price for replacement batteries and one of the best warranty in the industry, 2 Years.
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