I worked for Best Buy for more than 5 years and boy do I have some stories! I used to practically bleed blue and yellow but after I took off my blinders and looked at the company, well I am actually really shocked and imbarrassed that I was in on helping Best Buy scam so many customers.
First of all, let's talk about the newly revised protection plans (Geek Squad Black Tie Protection Plan) These are a crock of bull!!! For a premium (supposedly best) plan, you are paying MORE than what you are paying for the actual electronic! Example: a laptop is selling for 499.99... The Premium Protection plan on that laptop would be about 549.99!!! They try to tell you that you are getting a really good deal and that they will repair pretty much anything that happens to the electronic device.
Well for that price, you would think they would! But they don't in some cases! Most of the time when a customer FIRST brings their electronic in for repair or problems they will send it right off to the service center. But if you bring a laptop in more than once (and this DID happened at my store) they will usually deem it as non repairable due to a "software issue"!!!
Guys, get this... The service plan does NOT cover software issues so Geek Squad is told that after the first repair if the unit comes back to do everything they can to deem it a software issue so that it doesn't look bad on Best Buy for NOT fixing the problem!!! Don't buy this bull shit!!! Also, They FORCE employees to sell it to customers and if you dont' sell so many per the daily sells you make the employees get into trouble! They told us to tell the customers that we are non commisioned so we aren't trying to get them to buy it for our benefit!
Second, the overall treatment of employees... This is HORRIBLE!!! Best Buy treats their employees like a bunch of trash! Corporate puts so much pressure on the Territory, district and Store managers that they are pretty much forced to mistreat the line level associates! They pay the associates decent pay, but expect them to know and do everything the managers have to do with the exception of severe customer issues!!! SERIOUSLY!!!
I worked my a* off to get to a Supervisor position. I never got complimented on any of my work or sales accomplishments, but when I didn't sell enough services or protection plans or if I didn't get enough people to sign up for the BBY credit card I got repremanded bad! I mean lately with the economy the way it is it has gotten so bad that they are firing people for any reason at all. Not giving any warnings but just firing them.
I believe that they are doing all of this firing around the company in stores the last few months for a few reasons. #1 is because if they "FIRE" someone then they dont' have to pay that employee unemployment. #2 is because by "FIRING" employees they can simply tell the public that the employees are at fault, whereas if they were to actually just lay all of us employees off then that lay off would get back to the stock holders... And can you guess what would happen then? Yeah, another company should come to mind! CIRCUIT CITY!!!
Best Buy is definitly feeling heat from the tough economy. They laid off nearly 9,000 corporate employees and now to try to keep their heads above water they are firing great workers simply to get rid of the higher paid employees and hire in dumb sh*ts who don't know that they can actually get more money than what they are getting paid... All simply so that the public doesn't get a glimpse of their true hurtings!
I hope that Best Buy goes under. If you want electronics you should go to or or even...
Is becoming BBY's number 1 competitor. Which over the holidays I found out why! You can get nearly anything on that site and most of the time it's at a REALLY good price. Check out other retailers before you even think about shopping at Best Buy. But if you choose to ignore my email along with all of the other former employee emails and customer emails, well you are really ignorant and you will get what you deserve when your electronics tear up and you can't get them fixed!:) Oh... And those magazines they are forced to push customers into getting at check out... Watch out... If you dont' call and cancel those within a couple of weeks, you'll be charged an arm and a leg!
Mississippi
Mississippi, Mississippi
U.S.A.
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