I bought this ONKYO SR805 receiver regarding the reviews, nice features, I wanted to hear a good sound on everything. Worked nice for few months, however its gets like an oven, I was wondering when will that cause a problem. Literally, you can cook a meal if you ran out of gas at your home. So its nice actually at cold nights.!
About 4 months ago, at startups every time, I lost audio at first 20 minutes, so when I start it up, there is no audio for 20 minutes. I said shoot, checked internet, a lot of ONKYO users having all kinds of problems, some of them having blue dots, some of them having audio lipsync problem, some of them having the problem I am having. I work in IT indusrty, I can understand, so lets get it fixed. First of all, they don't have authorized repair center in SAN ANTONIO which is the second-largest city in the state of Texas and the seventh largest city in the United States. Not to mention you can't really call anyone, you are in the hands of the faith of an e-mail! (onkyo@us. Onkyo.com)
So few days later I got email that saying, I can send it to either Corpus Christy or Houston. We are talking about 50 pounds receiver.! Ok-key, so I shipped it to Houston, costed me $60 (only 250 miles away with ground shipping) Came back week later, open the box, no work order, no repair or test reports, nothing! Can't even be sure if its fixed or what. So its OK, I plugged it in, guess what. Same thing. Not working!!! Just to make sure, I unplugged everything and just ran the speaker calibration. (so nothing else, ONKYO and speakers alone) Not working. All they did is factory reset button I assume, since I was lost all my settings..
I sent e-mail back, that saying its not fixed, somebody needs to explain whats wrong, why its not fixed. No answer. No answer, sent another e-mail, to the adress onkyo@us. Onkyo.com (which was the address that I sent and received info)
So bottom line is, I have a machine thats still under warranty, paid 700 dollars, brand is ONKYO, I can't get it fixed, I can't even talk to anyone about it. Here is what I learned, one thing, don't buy ONKYO, if you need help you will be alone and you'll get terrible service, second is go buy from local shop, if something goes wrong let them deal with it, yes it will be 100 bucks more the most but it will worth it. Some kind of extended warranty might help too. But let my loss be your gain, don't buy ONKYO, any of them. There will be something you will need help, all you got is no support, no service..
I choose this way to get some attention from ONKYO while helping decide consumers what to get, if any onkyo representetive reading this, I want you guys to know whoever is receiving the onkyo@us. Onkyo.com mails, needs to be monitoring or must be routed to multiple people. Since its the only contact point for consumer and whoever that is, is deciding the very important part of the ONKYO's faith, look and the reputation.
Recommended:
No
Amount Paid (US$): 700
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