RCA ripoff no Reply to our Registered letter asking what happen to our wireless keyboard returne for rpair...
We purchased an RCA Infrared Wireless keyboard, (WKB10WB1) the only keyboard that interfaces with our WebTV System. After one month's usage the h's and n's needed double hits to print on our tv monitor. After 2 months the keyboard konked out entirely. Per Circuit City's return policy, 30 days after purchase all merchandise must be returned to the manufacturer Thomson Consumer Electronics Inc. Product Exchange Center, Socorro TX. We mailed the keyboard using the US mail system to the manufacturer with a covering letter describing the problem.
After six weeks we called to find out why we had not received our repaired keyboard. We were informed that without a tracking number (which we should have obtained BEFORE returning the keyboard) there was no possible way they could tell us where in their system our keyboard may be located.
Our keyboard booklet that icluded the warranty did not mention the need for obtaining a tracking number. Circuit City did not mention it to us when they instructed us to return the keyboard to the manufacturer.in fact, when we talked with them again recently, Circuit City didn't know what I meant by a "tracking number".
After three months we sent a registered letter to Thomson with "return receipt requested". This past week we received the signed receipt that they had received our letter of complaint. It mentioned that they had had our keyboard since December 23 and to date nothing had been returned to us. We also mentioned that their warranty information had not instructed us to obtain a tracking number before returing our faulty keyboard to them. We told them we were notifying The Better Business Bureau and Circuit City of Panama City, FL.
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