I will post the email I sent to Jessica Soloman Manager Executive and Regulatory Services after she finally agreed to refund three months of service and let my cancel my account with Sprint. I was interviewed by Fox news regarding this matter last Thursday 2/5/09 and it should air the end of this week. This story will sound unbeliable but I assure you it is all true! If you have any questions or want more info let me know: Here Goes:
This one is a good place to start: This Occurred 10/02/08
12:12: 44 PM System Connected to sprint-ap2. Cnxchat.com
12:12: 44 PM System Session ID: 3612001
12:12: 44 PM System Please hold and the next available agent will be with you shortly.
12:12: 59 PM System Thanks for your patience. We look forward to chatting with you.
12:12: 59 PM System While you wait, did you know you can check usage information or review your account balance at your convenience at sprint.com? It's fast, easy and available 24 hours 7 days a week.
12:13: 04 PM System Log in at Sprint.com and look for the “My Phone and Plan” section, then click “Usage Details”. Please continue to wait…the next available specialist will be with you shortly.
12:13: 09 PM System.
12:13: 29 PM System Thanks again for your continued patience. Rest assured we’ll get to you as soon as we can.in the meantime please understand that Sprint takes protecting your privacy very seriously.
12:13: 34 PM System To ensure account privacy, account holders are to create a 6-10 digit PIN to use to access their accounts when dealing with Customer Care or visiting a retail store.
12:13: 34 PM System Go to Sprint.com/pin today and establish your PIN. Please continue to wait…the next available specialist will be with you shortly.
12:13: 34 PM System.
12:13: 39 PM System David M has joined this session!
12:13: 39 PM System Connected with David M
12:13: 39 PM David M Thank you for contacting Sprint. My name is Xander. How may I assist you today?
12:14: 02 PM Greg Holloman i bought a phone, upgrade, and i was trying to track its whereabouts was first thing.
12:14: 09 PM David M I'll be happy to assist you with that today Greg.
12:14: 11 PM David M For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
12:14: 12 PM Greg Holloman I have this number 1K47838
12:14: 20 PM Greg Holloman i also want to make sure guy sent right phone
12:14: 32 PM Greg Holloman 07151967
12:14: 53 PM Greg Holloman he said go to UPS and plug those numbers, well they dont work
12:15: 18 PM David M Thank you, allow me a minute to check please.
12:15: 19 PM Greg Holloman and i need this phone
12:16: 24 PM Greg Holloman on this receipt it says utstar mp6950 is that the diamond?
12:17: 17 PM Greg Holloman can you give me the ups tracking number
12:18: 57 PM Greg Holloman hello
12:19: 04 PM David M I apologize, I'm not seeing any orders for this account. May I asked when it was placed?
12:19: 14 PM Greg Holloman 9/30
12:19: 34 PM Greg Holloman is that phone the diamond?
12:20: 06 PM Greg Holloman i guess your just ignoring me
12:20: 11 PM Greg Holloman asked twice
12:20: 38 PM Greg Holloman the ONLY person who has managed to answer a SINGLE question is me.
12:20: 44 PM Greg Holloman as you have not answered a one
12:22: 20 PM David M I appreciate your patience. I am still researching that information for you.
12:22: 33 PM Greg Holloman "researching" if thatis the diamond?
12:23: 03 PM Greg Holloman naturally i have nothing better to do at work than sit here and look at this screen
12:23: 55 PM Greg Holloman I'll tell my boss I cant come to the meeting. Something about you researching or something. He will assume you are writing your dissertaion i imagine
12:25: 25 PM Greg Holloman tick tock tick tock tick tock
12:25: 55 PM Greg Holloman jesus christ how hard can it be to find the tracking number!?
12:26: 14 PM David M I appreciate your patience. I am still researching that information for you.
12:26: 17 PM Greg Holloman I bought it on the 30th... Wasnt in store
12:26: 29 PM Greg Holloman my patience is weaaring very thin
12:26: 49 PM Greg Holloman you are not researching, your not doing your job./
12:27: 00 PM Greg Holloman i need two things, very simple young man
12:27: 35 PM Greg Holloman tracking number, and verify that is corect phone as everything else sprint does with my account they mess it up, so would not suprise me one bit if i received wrong phone
12:27: 45 PM David M Thank you, I'm showing on 9.30 that you talked to someone about exchanging the Instinct for the palm 800, it shows that they transferred you to telesales, and the next note says that you wanted to exchange the Instinct at a store and then transferred you to a store. I'm not showing that any order was placed.
12:28: 05 pm greg holloman i have the receipt in my hand
12:28: 12 pm greg holloman i want tracking tracking number
12:28: 36 pm greg holloman 'i traded it for the diamond, as the instinct is a piece of crap
12:29: 06 PM Greg Holloman He said here is number to track it on ups, now looking at it it the order number actually.
12:29: 13 PM Greg Holloman that is the number i gave you half hour ago
12:29: 29 PM Greg Holloman the order number
12:29: 35 PM Greg Holloman 1k47838
12:30: 03 PM Greg Holloman 12076318-16066002418
12:30: 16 PM Greg Holloman that number i guess is transaction number at top of receipt
12:30: 55 PM Greg Holloman in fact it is the barcode number the 16066002418.. Is any of this information making it to you
12:31: 26 PM Greg Holloman jesus, i had no idea it would take an hour to figure out a tracking number
12:31: 26 PM David M I am still checking for you Greg.
12:31: 51 PM Greg Holloman you have any idea how ineffecient this is if you worked for me, you wouldnt work for me no longer
12:32: 31 PM Greg Holloman I have a person with cerabal palsey works half a day is twice as fast as you
12:32: 59 PM Greg Holloman you are etrying my patience, what is your employee id number
12:33: 11 PM David M uf972843
12:34: 10 PM Greg Holloman one last time whaty is the tracking number AND is the phone i detailed previously the diamond
12:34: 32 PM Greg Holloman That even you should be able to answeer
12:34: 51 PM David M I apologize, I am trying to find your order Greg to better answer your questions.
12:35: 10 PM Greg Holloman how hard is it to find? I gave you the transaction number. Plug it in
12:35: 40 PM Greg Holloman You and your buddies are getting a good laugh at this. Sometimes you never know who someone knows
12:37: 42 PM David M I understand your frustration, was this bought in the store or over the phone?
12:37: 50 PM Greg Holloman Jesus christ
12:37: 54 PM Greg Holloman I told you
12:38: 02 PM Greg Holloman IN THE STORE YOU IDIOT
12:38: 20 PM David M I would please go back to the store and verify that the order was placed.
12:38: 24 PM Greg Holloman what i need from you now, is the complete order number i'll track the damn thing myself
12:38: 43 PM Greg Holloman all i have on order number is 1k47838 i need more numbers than that
12:39: 07 PM Greg Holloman to track online myself as you do not have the capacity or cognitive ability to do it
12:39: 36 PM Greg Holloman the order was placed, i have the damn receipt, it was taken off my credit card
12:40: 34 PM Greg Holloman you cant even tell me if the utstar mp6950 is the diamond
12:41: 09 PM Greg Holloman young man i will make it my mission in life to make sure you are unemployed by this time next week. You have to be the stupidest person i have ever encountered
12:41: 34 PM Greg Holloman i need your suypervisors name
12:41: 34 PM David M utstar mp6950 Is UTStarcom Phone.
12:41: 49 PM Greg Holloman no shit, i know that, is it the diamond
12:42: 16 PM Greg Holloman I need your supervcisors name... Listen to my radio show tomorrow at 11. You will be featered on it
12:42: 19 PM David M It is Donna Walker
12:42: 27 PM Greg Holloman and her phone number
12:43: 31 PM Greg Holloman I need you supervisors phone number. You are required by law to provide that information to me if it is requested.
12:45: 24 PM Greg Holloman Third request for your supervisors phone number and/or email.
12:45: 34 PM David M May I please have the store number where this device was bought? I am going to give your information to my supervisor to research this for you.
12:46: 00 PM David M We will look more into this and contact you once we find out what is going on with your order.
12:46: 00 PM Greg Holloman At this point all i need from you is her contact information. I am formally requesting this from you.
12:46: 07 PM Greg Holloman Do you decline to provide it?
12:48: 40 PM David M I apologize, you are able to contact us at sprint. [email protected], however I don't currently have a number to reach a supervisor at.
12:49: 09 PM David M I am more than willing to have my supervisor look more into this for you if you would like. We will contact the store for you to see what happened to the order.
12:49: 13 PM Greg Holloman That is splended... You answered just as I anticipated you would.
Type your comments in the box below and click send.
Claims supervisor is Donna Marshall and employee ID is uf972843
This is 1-9-09
P.S. I have now spent 7 hours of my day on this and I expect some type of recompense. What is it Sprint is going to do for me? I will now have to stay at my office till late in the night to get done what I have been unable to do wasting time with Sprint and going on worthless wild goose chases.
I am resending as I suspect this is not even a valid email.
So… I go to that store and guess what? They do not have the phone and even if they did said they would refuse to replace it for whatever reason. So I spend another hour at the store in customer service hell trying to find you and because you told me to erase the info on this phone before I turned it in, I no longer have that number you called me from. I spend the next hour and a half over there, and finally nothing is fixed. My phone is worse than when I started this day as I now no longer have data services since you did what you did. This is so unacceptable..
I need you to call me asap. 972-480-4117
Someone finally got on phone at tech support said what you did, upgrading phone to pro was undoable and I would NOT be getting that phone and best they could do was ship me out a new phone exactly like the one I have now.
I tell you, just when I think the level of incompetency has reached its max, someone at Sprint manages to raise the bar even higher. Amazing. This will make such a great news story. Three months and counting and still problem is not only not fixed, has become worse.
How many emails does it take to get you to respond to the fact you sent me on a wild goose chase yesterday, and have even disabled my phone further and walked away from it. I will not let this go. You sent me to Lewisville to pick up a new phone the HTC Pro and some how some way you will honor that agreement as you have made things exponentially worse. Now my phone is completely empty of data as you told me to erase all the data to my phone before I give it to them, and now because oof your actions I have zero data access on phone. I will take this to the highest levels of the Sprint corporate ladder. I also need from you the CEO of Sprints email address.
So finally I get a listing for what I hope is execs emails at sprint but hold little hope that any execs actually read it:
This is who I sent it to:
Moore, Valerie; dan. [email protected]; jerry. [email protected]; matt. [email protected]; jim. M. [email protected]; brian. [email protected]; kim. [email protected]; shelley. R. [email protected]; mark. [email protected]; megan. [email protected]; sandra. [email protected]; pal. [email protected]; bill. [email protected]
And This is what I sent:
This email is for Manager Valerie Moore but after repeated attempts to get a response, I am now including anyone and everyone in Sprint Executive Management so that maybe someday my phone will be fixed. Three months and counting and it is not yet and will make for a sensational news story.
Valerie,
How many emails does it take to get you to respond to the fact you sent me on a wild goose chase yesterday, and have even disabled my phone further and walked away from it. I will not let this go. You sent me to Lewisville to pick up a new phone the HTC Pro and somehow some way you will honor that agreement as you have made things exponentially worse. Now my phone is completely empty of data as you told me to erase all the data to my phone before I give it to them, and now because of your actions I have zero data access on phone. I will take this to the highest levels of the Sprint corporate ladder. I also need Dan Hesse’s email and not the auto responder one he deceptively includes in the TV commercial.
To Executive Management at Sprint:
In addition (and this is for any of the Officers that this email makes it to), I continue to be without the level of service I am guaranteed by the contract I have with Sprint. As we speak, someone with metropcs has my number and receives some of my calls and txt messages. How that is possible I do not know but there you have it. And this is the third time in less than 60 days it has happened. I was assured on Dec 18th it was fixed for good. And yet on New Years Day I get a call from a MetroPCS rep asking what I am doing with that number as she has given that number out to one of her customers… And that is still not fixed as we speak.
In addition, I have spent 111 hours of my time so far on this issue trying to get it resolved. That sounds impossible but it is oh so true. And that is the amount of time I have spent in direct contact with a Sprint representative. That does not include the time I have spent in trying to simply keep my phone working. That’s insane. And to date, it has only become worse. This is all very well documented and verifiable. I have kept meticulous notes and recorded conversations. Just yesterday I spent literally 10 and a half hours in nothing but Sprint chat, tech support hell and running wild goose chases for a manager that now refuses to respond. I have documented 29 blatant lies from CSR reps, and people that called themselves managers but in fact turn out to be coworkers sitting in next cubical. The list goes on and on and I will not rest till this is resolved.
I went into Sprint store and was considering an upgrade from my Treo 800. The overzealous salesperson talked me into the Instinct claiming it was exactly like the I-phone. I discover that evening it is NOTHING like the I-phone and is a substandard piece of equipment with many flaws and I take it back the next day. My intention at this point was to get a Blackberry. Again I listen to another salesperson and look at the HTC Diamond. I agree it is a clever phone and reluctantly agree to get that one but it has to be drop shipped from some secret location and so have to pay for it and hope it arrives in 7 or ten days. So I agree and he then puts my number back on my Treo and I wait for the HTC.
In fact, today alone I have called the escalation team 5 teams so far and I am told every time someone will call me back within 30 minutes and they never do. I believe that the Country should know just what Sprint is and what little they do for their customers. The management needs to change, the operational model in relation to service after the sale must change. The training from Management all the way down to the CSR must change. This level of incompetency I would never accept from any of my employees. And I will not accept it from a service provider either. Stay tuned as I will continue to update status of this nightmare.
Greg Holloman
M.I.S.
mailto: [email protected]
www.tradingacademy.com
469-713-2727
972-915-6973 | Fax
Then I decide to send this one to same list as before:
Gentleman,
I apologize for the double emails, but in reviewing what I sent previous I discovered that I was somewhat ambiguous in my verbiage.
In regards to Manger Valerie Moore, Here is what occurred:
At 9:13am yesterday morning 01/09, I bit the bullet and decided yet once again to see if I could get some resolve on my phone. Naturally I held little hope and yet decided to give it a whirl anyway.
I pull up the chat applet from your website, fill in the info and submit for a CSR to respond. Surprisingly someone named Marquita W responded in just a few seconds. But I am told to “stand by while we access your account.” That’s takes around 7 minutes then we proceed through the authentication process. Then I am finally able to address the main problem with her at 9:21 and tell her that once again my phone number has been issued out by MetroPCS and this is the third time in 60 days it has happened, and I want it fixed!
She responds with the ever so familiar “I do apologize for the inconvenience this may have caused you.” That meaningless statement is uttered by every person at Sprint I have contact with and needs to be removed and not used at all. It is actually an insult in that it is said so much it has zero meaning. And the fact that nothing is ever done about my problem means that you truly aren’t sorry so that singular statement should be stricken from all CSR’s vocabulary. It has zero meaning.
So I continue, asking her to provide for me from the notes on my account what steps have been taken to fix the problem. She then proceeds to tell me a bold face lie. Tells me and I quote:
“Again, this matter must be looked at by the technical support department. There are not any notes regarding this matter due to you will have to be transfer to technical support so that your device can be troubleshooted.”
That is verbatim with incorrect syntax and all. I was like WHAT!? She is obviously doing what has been done so many times before and that is passing the buck to the next person. I ask her “There are no notes in front of you? Well dear, as it so happens that is a blatant untruth.”
She changes her story and says “The notes on your account state your issues…” I don’t need to say any more….. Speaks for itself.
Anyway she drops me like a hot potato into the tech support queue at 9:34, where it sits for the next 4 and half hours…….
After about an hour or so, I pull up another browser and start over leaving the other one waiting. Go thru all the same security checks etc. Agent reviews account about the same as above, and this time I request a manager and after about an hour arguing with this person, someone comes in chat claiming to be a manager at first then claims to be team leader. After about another hour of getting nowhere and accomplishing nothing Valerie Moore comes in chat and says she is a manager and would help come up with a solution to fix my phone and account. She takes me through a programming sequence and at one point wants me to put the word SECRET in a hexadecimal field and obviously ASCII characters in a hexadecimal field will not work. Phone reboots and now I get error #71 and now I have no data access. I let her know and she finally calls me from what she claims is her private cell phone and tells me to go to a store with a service center and give them my phone and they will give me the HTC Pro and that she has put a $50 credit on my account to cover the cost difference between the two phones.
I ask her specifically if this is one of those deals where I will go there and get nothing but a hassle and waste yet more time out of my day. She assures me it is all set up and she also tells me to be sure I erase all my info from phone before handing it over.
I inform the person at the store that I was there to swap phones and told her to look at the notes in account. Well first of all, they don’t even have that phone and told me flat out that even if they did they weren’t about to swap it out with mine. And yet acknowledged the $50 credit for another phone. I tell them this was already set up or supposed to have been, and they tell me I can cal customer service and see whats up. I spend the next hour and half at the store trying to find this Valerie Moore to no avail. Now I have a phone devoid of all data, and no internet access and no one interested in fixing the prob. All this occurred in the 10.5 hours I spent dealing with this yesterday…..
When I get back to my office, I send an email to the email address she gave. Sent three in fact asking what she planned on doing now to at least fix the problems she caused. And one of the emails sent from me was asking if that email was even real and she responds back “Greg, yes it is real”
And that is the last I have heard from her since, even after sending her 6 or 7 more emails requesting some assistance
This is only the tip of the ice berg as there is so many similar situations.
Greg Holloman
M.I.S.
mailto: [email protected]
www.tradingacademy.com
469-713-2727
972-915-6973 | Fax
It is so outrageous it almost sound like fiction does it not? Then I get this complete tome of lies from Valerie Moore on Monday:
Hello Greg,
I do apologize that your phone issue has not been resolved. I have not ignored your email however I do not work on the weekends and I leave @ 5:30PM throughout the week. I spoke with customer service on your behalf on Friday, I was advised that you have a warranty on your phone and we made the suggestion to swap your phone with the HTC Pro Touch. We were advised at that time that you were outside of the 30 day exchange and therefore they would give you a $150 upgrade credit but they would not be able to exchange the phone for free. After many attempts to correct the issue with our chat representatives as well as assistance from our Tech Support team It was then recommended that you take the phone to a Sprint store to have the phone checked & possibly swapped out however that would be at the discretion of the Stores management. As we advised on Friday, we cannot guarantee that the store will swap the phone out for you however you account had been notated of the issues you were having as well as the offers made to you by the customer service representative. At this time the options you have to get your phone issue resolved will be taking it to the repair center using the addresses provided to you on Friday or we can contact the insurance department & do an exchange. However the exchange will be for the same phone.
Thank you,
Valerie A. Moore
Sprint Ecare Supervisor
Connextions, Inc.
Main: (704) 262-2400
[email protected]
Www.connextions.com
And I rapidly respond back with the following sending it to my “sprint list” of emails hoping someone will see it and take action:
“We were advised at that time that you were outside of the 30 day exchange and therefore they would give you a $150 upgrade credit but they would not be able to exchange the phone for free.”
That is a blatant lie. You told me specifically I would be able to take my phone down to that store and swap it and you had provided a $50 credit to cover the cost difference. This story about the $150 is a complete and outright lie. A utter fabrication on your part. Nothing was ever said to me about that. You never said anything to me about being outside the 30 day exchange period. You never said you could not guarantee that they wouldn’t swap it in fact I specifically stated “I DO NOT WANT TO GO DOWN THERE ONLY TO FIND OUT I HAVE YET ONCE AGAIN WASTED MY TIME AND NOTHING IS RESOLVED”. If there had been the slightest indication that they may not have swapped the phone I would not have even bothered going wasting yet more of my time on another fruitless endeavor with Sprint and their completely inept and useless customer service department. It is obvious you are trying to cover your own butt in this matter and you are bold face lying!
“We were advised at that time that you were outside of the 30 day exchange and therefore they would give you a $150 upgrade credit but they would not be able to exchange the phone for free.”
That is another complete and utter lie. I won’t even be civil and call it an untruth. You are lying to save your job I should imagine. Not one word was ever uttered to me about upgrade or $150 or anything else. Furthermore, after all I have been through if it had even been remotely suggested to me that I would have to fork out a penny more there is no way I would have gone to that store or even listened to anything else you had to say on the matter.
“After many attempts to correct the issue with our chat representatives as well as assistance from our Tech Support team It was then recommended that you take the phone to a Sprint store to have the phone checked & possibly swapped out however that would be at the discretion of the Stores management.”
Again another outright lie. There was no “possibly swapped out” or “phone checked” discussion. I would not have listened to that. You specifically called me, told me if I would go to a store with a service center, they would swap the phone and you had provided a $50 credit to that end to cover the cost difference. That’s it. I told you in no uncertain terms that after spending over 6 hours in chats with you guys my nerves could not handle any more crap and you assured me it would be a simple walk in and swap. That they would review the notes and everything would be fine. As it turns out that was the furthest thing from the truth as that little endeavor cost me another two hours of my time with absolutely nothing accomplished once again.
“As we advised on Friday, we cannot guarantee that the store will swap the phone out for you however you account had been notated of the issues you were having as well as the offers made to you by the customer service representative.”
Again yet another bold face out and out lie. You in fact did the opposite and did assure me the phone would be swapped. Because I can guarantee you that anything less and I would not even bothered going.
THIS IS UNBELIEVABLE! Just when I think Sprint has reached the pinnacle of ineptitude and the height of poor customer service, you guys somehow manage to raise the bar yet once again. This email is a complete and utter insult and offensive and that is why I am including the executives on cc so they have some idea of what is going on. And as of right now, I still do not have any data access on my phone because of the actions of Valerie Moore. This phone is completely useless and now the 2.5 gigs of data storage has mysteriously disappeared as well.
I would like to note for the record this now brings the total number of outright blatant lies i have received from sprints csr department to 33 (thirty three).
Greg Holloman
M.I.S.
mailto: [email protected]
www.tradingacademy.com
469-713-2727
972-915-6973 | Fax
This tidbit was with Monk: read from bottom to top but you can figure it out:
I don’t believe you are understanding me. I have had it. You guys are completely worthless in my view. You rip me off, take away 100 hours of my life, stress me out, ruin my day again and again, lie to me, and are not even willing to give me what I am due, and that is compensation for paying for a service I did not receive? That is flat out larceny in my view. Might as well break in my house and steal money out of my wallet. And to add insult to injury, send me another refurbished broken phone…. Give me a break….
I do not want to talk to your worthless technical support department. They have never fixed anything yet and I don’t expect them to start now.
I want to know when I will receive a refund on this worthless phone and when I can expect to receive a refund on the last three months I paid full price for but did not receive the service I was guaranteed. Namely, that I would be the only one using that number. That don’t even include everything else. When can I expect that refund?
You can rest assured my new life mission is to bring this whole situation in to the light so that the whole country can see what kind of company Sprint is and how they take care of their customers by ripping them off and lying to them ad nauseum.
I am going to have this whole company switched to AT&T if I have anything to do with it and I have already have 4 other family members cancelling their contracts. I want my contract terminated as no fault as you guys are in breach. Not I. Yoou guarantee a level of service and you have certainly not met that, especially when I have had to have a phone on what is essentially a “TIME SHARE” with some other user. Anything less than what I have requested is unacceptable. My requests are a pittance in what I should get and could probably get if I were to choose yet another course of action
How say you? When can I expect a refund on phone and last three months bill and a no-fault termination of contract?
Greg Holloman
M.I.S.
mailto: [email protected]
www.tradingacademy.com
1-888-ota-attend
972-915-6973 | Fax
From: Monk, S. [CK] [mailto: S. [email protected]]
Sent: Wednesday, January 14 2:52 PM
To: Greg Holloman
Subject: 1671571 - GREG HOLLOMAN
Dear Mr. Holloman,
I will have a technical support representative call you regarding the errors you are receiving. We will troubleshoot these errors in an effort to resolve them immediately. Can you please provide us with a landline telephone number where we may call you? Also, we will be unable to provide you with any adjustments on your account. I would like to continue to our dialogue regarding this matter. Please call me at your earliest convenience.
Sincerely,
S. Monk
Executive analyst
Executive and Regulatory Services
Office: 866.727.0665/201.964.8069
Fax: 888.765.1071
Email: S. [email protected]
From: Greg Holloman [mailto: [email protected]]
Sent: Wednesday, January 14 3:38 PM
To: Monk, S. [CK]
Subject: RE:???
Just as I figured.
Now I want a refund for the last three months that I paid for a service I did not have and I want a refund on this piece a crap HTC as it now is giving me three error messages, and will not do picture mail and the camera is not working right. I am then taking me business to AT&T and hopefully thru my radio show can bring a whole bunch of people with me. When can I expect that refund?
Greg Holloman
M.I.S.
mailto: [email protected]
www.tradingacademy.com
1-888-ota-attend
972-915-6973 | Fax
From: Monk, S. [CK] [mailto: S. [email protected]]
Sent: Wednesday, January 14 2:13 PM
To: Greg Holloman
Subject: RE:???
I will be ready for you in ten minutes Mr. Holloman.
Sincerely,
Sm
From: Greg Holloman [mailto: [email protected]]
Sent: Wednesday, January 14 3:10 PM
To: Monk, S. [CK]
Subject:???
So your not going to email me back either?
Greg Holloman
M.I.S.
mailto: [email protected]
www.tradingacademy.com
469-713-2727
972-915-6973 | Fax
I sewnt this to Susan Eichenberger who worked on my account for a bit:
I have done my homework and it is clear Sprint keeps a whole slew of lawyers on retainer as they very well should. And not many people have had very much success suing you guys. HOWEVER, there have been a few wins lately and the judges are starting to see a pattern develop in Sprints business model, and you guys are starting to lose one case after another. I do not know if my nerves can handle going that route. I do know I have my end so well documented, calls recorded, paperwork in order in 2 files over 3 inches thick. Every chat log, every email. Every missed call and missed text that I have been able to verify was sent to me or that the person did call me as they would have record of the transaction on their end but it never made it to my device. You would literally be shocked to see that number just as I was. Then there are the 33 (thirty-three) outright blatant lies I have been told by one Sprint representative or another that is verified and documented.in fact, I am sure the number is much greater than 33, its just 33 that I can prove beyond any doubt and all that is 100% undeniable in every instance. The fact you guys have given my number away three times in less than three months, that too is undeniable and is fact on record. Me being without the level of service I have been paying for the last three months is also undeniable. Even if it was only because my phone only had 18 minutes of talk time, but in addition to that, I was sharing my number with someone else.
I was more than reasonable in “asking” (at first) that I receive at the least a 3 month credit on my bill, and the HTC Diamond Pro. I will give you this phone back which is brand new out of the box and is 4 days old. Wouldn’t that be much easier than everything else. Three months credit, to coincide with the three months I was without the level of service I was paying for and the HTC PRO and we will call it a day. Outside that, I want the three months refunded to me, a refund on this phone, and a “no-fault” cancellation of my contract so I can go with a different provider.
Doesn’t take much common sense to figure out which of these two is the wiser choice, but Sprint is not known for making wise decisions now are they. So what say you?
Greg Holloman
M.I.S.
mailto: [email protected]
www.tradingacademy.com
1-888-ota-attend
972-915-6973 | Fax
Naturally my offer that would have kept me with Sprint was declined. Should have taken it don’t you think? But Like Istated in that last email Sprint is not know for making wise decisions.
Then I send this email on the2-4-09:
Well you guys have done it again!!!
Once again my number has been given out to someone else. I left you a message and it comes as no surprise you havn’t called me back.
For the last two days I have been receiving calls for someone else and in addition I have been receiving calls because whoever else has my number is sending all kinds of crazy text messages to people. Totally inappropriate text messages.
What are you guys going to do to fix my account? This is going to make a sensational news story. I am going to contact the media about this. You guys have let another provider have my number 4 times in less than 4 months.
Minutes after sending that last email, I get a call from someone at Metropcs, so I send this email:
Well it is OFFICIAL now. You guys at Sprint are complete idiots! MetroPCS just called me and asked me why I had this number as it belongs to one of their customers. He wouldn’t give his name but he called from 972-242-7269. I am calling every news agency I can about this. I want a response and I want it now. This is 4 times this has happened. Four times in three months. What is it with you guys? I am going all the way with this one.
I think you know the rest of the story…. Now, do you think that is the story of a company doing good business?
Greg Holloman
02/09/09
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