Where to start? Okay, I've been a customer of Direct TV since May of 04. I called in December to dispute a charge on my bill. They agreed it was a mistake and it was fixed. I paid the amount they said on the account, which said we owed 77 dollars and some change. I got the next online bill, which now said we owed 203 dollars and some change. This was on Jan 2nd. I was having heart surgery on Jan 5th in Pittsburgh, PA.
Not wanting to deal with the hassle, I submitted 203 and some change. I got a pop-up that said this site is down for repairs, no moneys have been taken from your account, please try again later. Maybe an hour later I got to thinking, I don't owe them 203. So I decided to pay 100.00, because now it said I owed 89.21. I submitted 100 dollars and got the same message as before. I figured, heck with it, it says I owe 89.21, so I paid 89.21 and still got the same pop-up message. I waited a while and tried 89.21, and bingo, I got an e-mail saying they received 89.21 and thanks for my payment.
My wife said she sure hoped they wouldn't take all that money from our account. To make her feel better I called Direct TV, and sure enough they had taken 481.42 from the account. They were very sorry and said they would make a complete refund in 3 to 5 days. My wife checked our account on the 5th and they had refunded one 89.21 payment. So I called again on the 6th. They were very sorry, and I would have a complete refund. It was after 5 here, so they said it would be refunded the next day.
Meanwhile a week went by and nothing. My wife has called them, my daughter has called them, and each time they're sorry and it will be replaced. Meanwhile Jan 15th came and the next bill was due. I called them and they told me I have a 203.00 credit. Excuse me, I never gave authorization to take any moneys from the account. I wrote them an e-mail demanding they put my money back where they took it from. I received an e-mail back saying it would be refunded within 10 business days from the 14th.
This is the 23rd of Jan and another bill will come out on the 27th. This is outrageous. I'm totally disabled and had to borrow money to put in the account to keep from bouncing the account. Do I have any rights here? I paid them faithfully for almost 5 years and they take and keep my money?
Oh, and they gave us 3 free months of Showtime, but don't forget to cancel it after 90 days or I'll be charged from then on.
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