I have been a Time Warner Cable subscriber for 3 years. I was very happy with their internet service Earthlink... But that was when I lived in New York City.
When I moved to Austin, TX I was assured that I would have the same great plan. $29.95 a month for high speed internet. I couldn't have asked for more. And then I started having bill problems. After being late with one payment I suddenly owed $96. I mistakenly assumed that I owed 3 months plus a late charge.
On the day that I paid they shut off my internet service. I did not receive a letter, a phone call or any notification.By the time I had my service turned back on I realized that they had increased my monthly charge to $45 a month and I was only one bill late.
In NY my bill was $29.95 for over 2 years (my old room mate there still pays that rate.) I was told here that it was an introductory rate.
And then there were bizarre service problems like the internet going out for days at a time and the time that the customer service department called to tell us that our connection was slow and they were going to come check it out. When they showed up it was a supervisor who was complaining the whole time that he shouldn't even be there. Although they had told us that our service was slow he inisisted it was the computer and deleted things from our system registry causing our computer to crash. It never recovered.
The kicker was that when I tried to cancel they offered me my old rate again. They are corrupt and destructive and charge customers different rates, and have crappy internet access and customer service. I left them and I am much happier now and I pay way less too.
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