Complaint / Review
B&H Photo Video
Classic Misrepresentation and New York manners

For Chrsitmas my wife wanted an Apple Ipod touch 32 gb media device. My research showed that there were first and second generatin devices. I seached only for second generaltion devices and was taken to the B & H web site.

I have herad horor stories about New York Photography stores but B & H seemed ok. The web paged decribed a second genreation device.

I ordered Apple APIPODT32 iPod touch 32GB Wi-Fi Media Player w / January Software Update in November thinking that this would get me the latest and greatest software when it was released. Using paypal gave me confidance. I printed out the description.

After Christmas my wife informed me the the unit was a first generation device and that a software upgrade would cost $30. I emailed and called B & H. I was told that I received what I ordered and that they were done. I was also told that there could be no return. Paypal did not help either.

I checked the B & H web site. Now in January the description says 1st generation. Obviously people had complained. This smells bad.